Guest Service Agent

2 settimane fa


Firenze, Italia Starhotels S.P.A. A tempo pieno

Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Helvetia & Bristol in the heart of Florence. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing information and assistance. Handling check-in, check-out activities as well as other related tasks. Efficiently managing guest messages and requests. Staying updated about hotel services, guest needs, and special events. Ensuring lobby and Front Desk standards and safety compliance. Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: A unique personality and a true passion for hospitality. Familiarity with Opera PMS for efficient operations. Excellent communication skills. Ability to anticipate and resolve challenges and complaint resolution finesse. A commitment to delivering a high level of customer service. Impeccable grooming standards. Versatility in handling various work scenarios. Enthusiasm when being assigned to both individual and team-oriented tasks. Mastery of the local area, enhancing guest experiences. Willingness to work shifts, including night shifts. Embrace global diversity by speaking: Italian – fluently English – fluently Additional languages are a plus. Unlock a world of benefits including: Stylish uniforms with complimentary laundering. Exclusive discounted stays within the group. Performer Management Program. Embrace growth with: Exceptional career advancement opportunities. An attractive compensation package based on your experience. The chance to be a part of an ambitious, caring organization. Join us to shape your outstanding career Send in your application and let's create exceptional memories together.


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    **Starhotels** is looking for a **Guest Service Agent** to become part of the front office team in **Florence**. As Guest Service Agent you will be the first point of contact for our Guests and, therefore, will be expected to perform the following tasks to the highest standards: - Perform all check-in and check-out activities as well as other related...

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    1 settimana fa


    Firenze, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotels in Florence. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing information and assistance....

  • Guest Service Agent

    2 settimane fa


    Firenze, Italia Starhotels A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotelsin Florence. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.  Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing information and assistance....

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