High Jewelry Client Advisor

1 mese fa


Milano, Italia Bulgari A tempo pieno

Bulgari Italia, within its Store based inMilan Montenapoleone, is searching for aHigh Jewlery Client Advisor.AccountabilitiesSales and Services:Drive sales and developHigh Jewlery businesswith existing clients and new prospectsMaximize sales opportunity deriving from any entrance in storeContribute to the KPIs achievementHandle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)Handle sales process as per delivery standards (from Welcome to Packaging)CRM:Enrich CRM data base with clients granting KPIs quality in data collectionDevelop prospects into CRM data base proactively focusing on his/her social attitude and networking activitiesPerform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance)Other Activities:Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelinesPerform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restoredQualifications / Professional CapabilitiesAt leats 5-6 years of experience in jewelery luxury retailKnowledge of other languages (e.G. Russian, Chinese) are appreciatedSelling SkillsGood IT knowledge (MS Office)Deep product and stones knowledgeNetworkingCustomer OrientationDriveFlexibilityInitiativeFunzione lavorativaVendite#J-18808-Ljbffr



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