Watches & Fine Jewelry Advisor

3 settimane fa

Milano, Italia Chanel, Inc. A tempo pieno

Watches & Fine Jewelry Advisor page is loaded Watches & Fine Jewelry Advisor Apply locations Milano time type Full time posted on Posted Today job requisition id JOBREQ00091683 Watches & Fine Jewelry Advisor MAIN MISSIONS Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. The WFJ Advisor will work with a team spirit along-side a diverse sales-team, and report to the Deputy Manager W&FJ.
CONTEXT & ENVIRONMENT: As the most precious expression of CHANEL's empowering vision of luxury, Watches & Fine Jewellery (W&FJ) create legacy relationships between the product, employee and client. To be a CHANEL Watches & Fine Jewellery Advisor is to embody the Brand style and values, acting as an ambassador for CHANEL W&FJ's iconic spirit and raising the awareness, desirability, and esteem of CHANEL's iconic W&FJ collections. Responsible for conveying the allure of CHANEL's W&FJ creations to clients via the human interaction that is at the heart of CHANEL's client experience, W&FJ Advisors combine strong technical product knowledge with intuitive client sensitivity and a deep understanding of the history and vision of the House. Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender brand loyalty and trust, as both the W&FJ Advisor and client journey together into the world of CHANEL Watches & Fine Jewellery, a journey that celebrates a shared passion for the products and history of the House.
You are the human manifestation of the Boutique experience, taking clients on a unique and memorable journey into the world of CHANEL W&FJ.
Being immaculately groomed and ready to greet clients warmly and with kindness, poised to embark on a personalised journey within the Boutique Offering the ultimate client experience in a trustworthy and authentic manner Tailoring the journey to each client, offering special care to local clients Presenting and selling any line of products Proposing the services made available by CHANEL Identifying prospective clients and creating a bond with the aim of developing the client relationship in the future Being co-responsible for greeting clients and maintaining the Boutique's appearance within the procedures set for tidying, visual merchandising and inventories Knowing and applying the Boutique procedures Collaborating with all the Boutique teams to ensure all métiers work together to constantly elevate the client experience Excelling at clienteling to build a loyal and engaged network of clients.
Following up with clients after each visit to the Boutique Having full knowledge of one's existing clientele, and building a special relationship with each client Developing a client database and building clients' loyalty to prolong the CHANEL W&FJ experience beyond the visit to the Boutique Combining the digital tools available with personalised special care and attention to establish a relationship between the client and the Brand Proposing client journey paths to the manager and engaging with active and sleeping clients to develop relationships Establishing a relationship with prospective clients in order to recruit them Proposing client lists to the manager in order to draw up invitations to CHANEL events Taking charge of returns and After-Sales Services Embodying the CHANEL W&FJ allure as a brand ambassador, able to communicate the House's aesthetic style and share a deep knowledge of the history and codes of CHANEL.
Appealing to clients' dreams and desire for CHANEL, combining the art of storytelling with a solid knowledge of the Brand, its heritage, its modernity and its expertise Working with the High-End Business teams to sell ultimate pieces. Accompanying clients to CHANEL events, preparing new collection launches to inspire client dreams Proposing a CHANEL-style allure to each client. Inciting the client's desire through additional and complementary sales Using and developing knowledge of the luxury field and W&FJ trends to advise clients Being a core driver of business growth by directly contributing to company performance.
Driving individual performance by being aware of personal objectives and forming action plans to reach them Being familiar with the stock to develop personal sales performance Reporting client feedback on the collections to managers Collaborating with the Fashion teams to develop the client portfolio and engage Fashion clients with W&FJ Embracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise POSITION REQUIREMENTS: Experience of at least 5 years in a similar position in WFJ retail environment Languages: proficient level of Italian and English is a must, a third language would be appreciate

About Us Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. 
As an independent company, its core values are grounded in: 
Exceptional creation and client experience
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. 
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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