Guest Experience Manager
7 giorni fa
**_"The world is yours with Meliá"_**
Discover a boundless path at Meliá, where opportunities for growth and development are endless.
Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
**Discover some of the benefits we offer**:
- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
We are looking for **Guest Experience Manager - Tenuta di Artimino Melia Collection**
**Seasonal Hotel: From March to October**
**Staff House Available**
**Mission**:
Under the general direction of the General Manager, and within the limited of established Melia hotels policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community.
Coordinates with all departments in the hotel.
Promote the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.
**Main responsibilities**:
Reports directly to and communicates with the General Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Patrol all of the Hotel guest area, adjust the incorrect operations, recorded on the logbook.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Collect and record the guest comments on the logbook,guest experience will be shared with hotel management team upon morning briefing.
- Supports and assists departments at peak periods,especial Front Office
- Prepare welcome cards with General Manager's Signature for VIPs and MAS member guests, ensures them receive special attention
Inspects front of house and back of house regularly for cleanliness.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Promotes inter-hotel sales and in-house facilities.
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
**Main requirements**
- College Degree or above
- Fluent in English & Italian ( speaking and writing)
- At least 2 years in international hotels in the same position.
- 1 year in the same position in hotels of similar category and services.
**Join us
Your benefits**:
- Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
- Many development and advancement opportunities as part of our global Melia Hotels International family.
- Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth
- A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social"
is one of our values.
- Restaurant Tickets - Meal Vouchers.
**At Meliá we are all VIP**
Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.
We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_.
In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_".
Thanks to al our collaborators, we make it possible._
If you want to be "**Very Inspiring People**", follow us on:
**INSTAGRAM** - **TIKTOK** **- **LINKEDIN** - **INDEED** -
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