Customer Technical Support

3 giorni fa

Milano, Italia Mainstreaming A tempo pieno

MainStreaming® is an intelligent media delivery company that empowers enterprises, media and gaming companies to ensure the best Quality of Experience to their audience, through its revolutionary AI-powered technology.
It optimizes the viewing experience with its Intelligent Media Deliver Platform (iMDP), the first platform designed to guarantee full governance over the streaming process, the highest Quality of Service and the best Return on Investment.
For our brand-new office located in Milano Bicocca we are looking for a:
**CUSTOMER TECHNICAL SUPPORT**
MainStreaming is in a scaling phase; our team is going to expands internationally and our **delivery team** is looking for new talents to join us.
In order to raise the bar in our **service level** we are looking for a _Customer Technical Support _who helps us to understand, met and fulfill the costumer's needs.
You will analyze, research, and resolve complex technical issues, and will create/update technical and procedural documentation.
**Key Responsibilities**:
- You own the on time and proactive communication with customers, being able to quickly assess the severity of customer issues;
- Proactively provide updates to customers on open tickets;
- Utilize and update the available resources including training, documentation, troubleshooting guides, log files and corporate wiki to diagnose and resolve customer issues;
- Investigate and identify the root cause of issues, testing the possible solutions;
- Constantly documents your findings, in order to generate state of art's content to update the existing knowledge base, helping customers avoid issues, and colleagues to improve the product;
- Consistently strive to improve our service according to the highest standards of delivery.
**What We're Looking for**:
- **PASSION FOR THE PRODUCT**: You are an innovative technology enthusiast.
- **PROACTIVITY**: You are confident enough to self-start your project and set your priority in autonomy while working with a group of international peers.
- **EAGERNESS TO LEARN**: You don't get scared of something new, we provide you an environment where you can improve every day.
You are curious to understand the root causes and test your findings.
- **TEAMWORK**: A high degree of collaboration, we are a team, we develop and grow together.
- **ENGLISH**: Conversational level, you will share your time within an international Team.
**Skills**:
- Bachelor or equivalent experience;
- Proven record of creating policies, procedures, and technical documentation
- Ability to balance workload and prioritize effectively;
- Ability to work in a shift based environment;
- Previous experience as IT Helpdesk or similar roles working in ISP/Telco environment;
- Excellent communication skills both written and spoken;
- Problem-solving attitude.
**Nice to have**:
- Knowledge of the Streaming & Broadcasting Technologies;
- Basic knowledge of monitoring tools and programming languages (queries automation script);
- Previous experience using a ticketing system.
**What we offer**:
- A young, dynamic and entrepreneurial environment where to develop and growth.
- An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future.
- A growth path aimed at improving your professionalism.
- Flexible working hours.
- Breakfast, lunch and snacks in our office.
- Access to E-Learning platform.
In MainStreaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and committed in making the world a better place.

  • Technical Field Customer Support

    3 giorni fa

    Milano, Italia Bd A tempo pieno

    **Job Description Summary**: The Technical Field Customer Support will support our vision to become the partner of choice for customer focused solutions by performing high quality plannable services such as preventative maintenance, installations and upgradesDeliver technical support and preventative maintenance on the assigned BD instruments and systems...

  • Technical Customer Support

    3 giorni fa

    Milano, Italia Dynatrace A tempo pieno

    **Company Description**We're an equal opportunity employer and embrace all applicants.Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise.These qualities are what make our global team stronger and more seasoned.We're fueled by the diversity of our talented employees.We are looking for motivated individuals who enjoy working...

  • Technical Support

    4 giorni fa

    Milano, Italia Foxess A tempo pieno

    We are looking for a Technical Support to assist our customers with technical problems when using our products and services.Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.Tasks Respond to customer queries in a timely and accurate way, via phone, email or...

  • Technical Support

    3 giorni fa

    Milano, Italia Fox Ess A tempo pieno

    We are looking for a Technical Support to assist our customers with technical problems when using our products and services.Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.**Responsibilities**:- Monitor customer complaints on social media and reach out to...

  • Technical Support Specialist

    3 giorni fa

    Milano, Italia Masimo A tempo pieno

    Objective**:Perform technical repairs on defective devices.Answer technical questions on proper use of Masimo products.Provide phone support for direct hospital accounts.Assist Masimo sales staff at customer locations with Service related activities.Duties & Responsibilities:- Complete first level troubleshooting with customers- Process returned products...

  • Technical Support Manager

    3 giorni fa

    Milano, Italia Nozomi Networks A tempo pieno

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity.We have hundreds of customers in more than 30 countries and we're just scratching the surface.As we expand our product portfolio and global presence, our Delivery department is hiring a** **Technical Support Manager to provide technical support with exceptional...

  • Technical Support Analyst

    6 giorni fa

    Milano, Italia Clarivate A tempo pieno

    We are looking for a **_Technical Support Analyst_** to join our global Customer Care team! The main purpose of the Technical Support Analyst is to proactively manage the customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the reputation of the Company by providing great Customer Service. You will...

  • Technical Support Analyst

    3 giorni fa

    Milano, Italia Docebo A tempo pieno

    As a Technical Support Analyst, you can be the game changer in a customer's day.You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential.It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.Please note...

  • Technical Support Analyst

    4 giorni fa

    Milano, Italia Clarivate A tempo pieno

    We are looking for a **_Technical Support Analyst_** to join our global Customer Care team!The main purpose of the Technical Support Analyst is to proactively manage the customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the reputation of the Company by providing great Customer Service.You will be...

  • Technical Helpdesk Support

    22 ore fa

    Milano, Italia MSX INTERNATIONAL A tempo pieno

    **Who we are looking for**: The main purpose of the position is to support the Network of Dealers and Authorized Workshops to solve complex problems of diagnostic and technical origin following the procedural indications of the National Sales Company and to support the technical referents of the repair network to solve the incoveniente at the first...

  • Middle East Technical Support

    2 giorni fa

    Milano, Italia Rcs S.P.A. A tempo pieno

    Direct message the job poster from RCS S.p.A. Today we are looking for: MIDDLE EAST TECHNICAL SUPPORT Responsibilities: Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction. The position involves the following activities: Monitor all...

  • Associate Customer Support

    3 giorni fa

    Milano, Italia Ubiquicom A tempo pieno

    As an Associate Customer Support, you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.You will also update and maintain existing documentation based on customer feedback and product user experiences.In...

  • Customer&business Technical Support

    1 settimana fa

    Milano, Italia SPINDOX SPA A tempo pieno

    **Siamo Spindox**: energia pura, intelligenza e passione. Accompagniamo la trasformazione digitale con nostri brand, ognuno con una specifica missione. Perché la sfida si vince con un approccio multidisciplinare, là dove business, organizzazione e tecnologia si incontrano. Siamo un punto di riferimento per le tecnologie della trasformazione digitale:...

  • Middle East Technical Support

    3 giorni fa

    Milano, Italia Rcs S.P.A. A tempo pieno

    Direct message the job poster from RCS S.p.A. Today we are looking for: MIDDLE EAST TECHNICAL SUPPORT Responsibilities: Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.The position involves the following activities: Monitor all events...

  • Associate Customer Support

    7 giorni fa

    Milano, Italia Ubiquicom A tempo pieno

    **Associate Customer Support - Milan**: **Your Mission**: As an **Associate Customer Support** you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation. You also update and maintains of the existing documentation...

  • Technical Support Specialist

    5 giorni fa

    Milano, Italia Docebo A tempo pieno

    Hey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...

  • Associate Customer Support

    3 giorni fa

    Milano, Italia Ubiquicom A tempo pieno

    As an Associate Customer Support , you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.You will also update and maintain existing documentation based on customer feedback and product user experiences.In...

  • Associate Customer Support

    2 giorni fa

    Milano, Italia Ubiquicom A tempo pieno

    As an Associate Customer Support , you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation. You will also update and maintain existing documentation based on customer feedback and product user experiences. In...

  • MIDDLE EAST TECHNICAL SUPPORT

    6 giorni fa

    Milano, Italia RCS S.p.A. A tempo pieno

    Direct message the job poster from RCS S.p.A. Today we are looking for: MIDDLE EAST TECHNICAL SUPPORT Responsibilities: Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction. The position involves the following activities: Monitor...

  • MIDDLE EAST TECHNICAL SUPPORT

    3 giorni fa

    Milano, Italia RCS S.p.A. A tempo pieno

    Direct message the job poster from RCS S.p.A.Today we are looking for:MIDDLE EAST TECHNICAL SUPPORTResponsibilities:Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.The position involves the following activities:Monitor all events that...