Customer Service Specialist Field Italy Brand Fischer

2 mesi fa

Bolzano, Italia Oberalp A tempo pieno

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands: Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector, we offer our entire know-how in communication, sales, and image building.
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Customer Service takes care of clients from the order through the coordination of the delivery to the after-sales service. The Customer Service checks orders in terms of quality, quantity, prices, and delivery date and tracks the status until final delivery. Being the main "day to day" contact for customers, he/she is responsible for managing retailers' requests, involving the correct people into the organization for resolution.

Tasks and Responsibilities: Order and clients data entry in the ERP system; contact person for clients and Sales Representatives regarding orders (availabilities, order state, checking orders). Collaboration with the logistic department for deliveries. Collaboration with the credit management department and Sales Manager. Handling of claims and information requests coming from clients. Main day-to-day contact for retailers – before and after sales – managing their requests. Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders, and Sales Evaluation optimization. Support dealers with product information and explanations. Profile: 2+ years of experience in a similar position; background in a sales-driven company/department is an advantage. Very good Italian and English skills; German is an advantage. Proficient use of MS Office (Excel); active mountaineering and ski touring skills are a plus. Workplace: Bolzano, IT

If you are interested in working in a challenging, international, and dynamic environment, then apply now

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