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Customer Service Relations Officer
3 mesi fa
Customer Service Relations Officer / Headquarters
Apply remote type: Remote working allowed
Location: Milano
Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition id: R-19784
Reporting to the Senior Customer Service Manager, the Customer Service Relations Officer is responsible for providing high-quality and efficient customer service to prospects and customers through different channels (phone, email, SMS, chat, …) both inbound and outbound to improve sales results for Istituto Marangoni.
The role will also manage all organizational aspects understanding needs (customers/Company) and applying qualitative standards of product/service stimulating the development of the relationship.
Key Purpose of the Role
Provides proper, effective and timely answers to prospects and customers through the different active channels (inbound calls, WhatsApp, chat, email, ..) tracking and monitoring activities and results
Act proactively to minimize information and tool gaps to improve the service offered
Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
Create a climate of trust to retain customer loyalty
Run outbound campaigns (mainly through phone calls and emails/WhatsApp/SMS) to push sales results
Adopt and comply with the Company standards and procedures
Follow direction, suggestions and communication from the team leader to maximize service efficiency and sales results
Contribute to creating and maintaining a high-quality work environment so all team members are motivated to perform at their highest level
Education & Skills
Language capabilities: fluency in English, Italian and French
At least 3 years of experience in customer service (phone channel inbound and outbound mandatory)
Analytical capabilities potential
Strong communication and listening capabilities
Strong sales and problem-solving approach
Strong team working approach
Able to work under pressure
Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus)
Previous experience in the luxury/fashion industry is a plus
Available to work on shifts (Monday to Friday opening hours between 8 am and 7 pm)
About Us
Istituto Marangoni
Istituto Marangoni was founded in 1935 in Milano as 'Istituto Artistico dell'Abbigliamento Marangoni' and in 2015 it reaches a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai and Miami, the international capitals of fashion, design and luxury. For additional information, visit istitutomarangoni.com.
Why Istituto Marangoni?
As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni's academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.
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