Military Customer Support Specialist In Munich
2 mesi fa
Job Description Summary
At Avio Aero, a GE Aerospace Business Unit, we've been reimagining the power of flight for more than 100 years. We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.
Within the Military PM&CS (Product Management & Customer Support) Organization, as Customer Support Specialist you will be deployed to a Customer Military Consortium based in Munich, for a period according to contract conditions between Customer Consortium and Avio Aero and you will report to the Consortium Technical and Customer Support Manager. In this role you will provide the support to the Consortium Technical and Customer Support Manager in all aspects of your duties, deputize in your absence, initiate response to all requirements, both with the Customer and with Partner Companies, ensuring that the Customer Support tasks are carried out in accordance with the policy or direction given by the Customer Military Consortium.
Essential Responsibilities Act as Focal Point for Customer Military Consortium related issuesInterface with NETMA (NATO Eurofighter and Tornado Management Agency) and the relevant Customer Military Consortium working groups and Sub Groups on all matters concerning: spares progression activities and negotiate improvements in performance with the Partner Companies as requiredprocedural aspects of procurement, amendments of existing SSPs (Standard Supply Procedure) or agreement of EPS (Enhanced Procurement System) proceduresinternational repair and overhaul and coordinate the preparation of consolidated management statistics to NETMAobsolescence and modifications management, ordering of Mod Sets and post-modification activitiesRepresent Customer Military Consortium at NETMA Meetings (OPM Order Progression Meeting, CIPM Critical Items Progression Meeting, RPC ReProvisioning Conference, IPWG Initial Provisioning Working Group, TOAG Tornado Order Administration Group, TMB Tornado Modification Board) and coordinate all necessary activities and inputs for thoseCoordinate all activities regarding EPS modifications and acting as the representative responsible for interfacing with the system teams in the Partner CompaniesAssist the Consortium Managing Director in preparation for relevant working group meetings, PDM (Programme Directors Meeting) and the Customer Military Consortium Board Qualifications/Requirements Engineering degrees or High school technical diploma with previous experience in a customer support roleUnderstanding of cultural issues and of working in a multinational /multicultural environmentKnowledge of military Service and Customer SupportProficiency in using the PC Software MS Windows and MS Office (MS Word, MS Excel, MS Power Point)Strong, clear, effective and concise communication skills (both written and verbal) in English and Italian languageWork Visa, in accordance with local regulation, is requiredEligible for NATO Security Clearance Desired Characteristics Knowledge of RB199 or EJ200 productsEstablished experience in spares support management and related skillsAbility to analyze and resolve complex problemsAbility to document, plan and execute projectsFinance knowledge and understandingGerman language is a plus What we offer Smart working and work life-balance
Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees' wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone's psychological safety and daily needs.
Total Rewards
At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan: Performance related bonuses and local bonus schemeFlexible benefits platformGE share planLife and injury insuranceMedical coverageEmployee assistance programEmployee special awards (service and recognition)Local special agreements and discountsEnglish and languages training for you and one member of your familyTechnical, Leadership and development trainings Inclusion & Diversity
Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless of national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same. Just be Yourself @AvioAero
Additional Information Compensation Grade
LPB1
Relocation Assistance Provided: Yes
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