Technology Support Lead

3 mesi fa

Milano, Italia White & Case Llp A tempo pieno

Job Description - Technology Support Lead (240000PE)
Technology Support Lead
Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary The purpose of this role is to lead, manage and coordinate the provision of IT Support Services and other Technology services within local office(s) / region and, working with the Regional Technology Support Manager within the local office(s) and region.
Primary Responsibilities Provide leadership and direction within the IT Support Services function.Manage, lead and supervise the Support Services function and team within a particular office and region.Develop, manage and revise Technology services, standard procedures, best practices and support in the areas of: Service Delivery, Operations, Security, Applications and Project deployment.Develop and maintain relationships with key stakeholders, user forums, practice areas, business support functions as may be assigned or as may be appropriate within a particular office and region.Duties and Accountabilities Leadership of the Support Services function Provide leadership in the Support Services function, set targets and goals for improvement as directed by Firm Strategy.Work with Service Delivery to devise and implement:Continuous improvement process for the Support Services function.Problem management process.Appropriate metrics and reporting for the Support Services function.Promote Best Practice standards based on ITIL.Develop and promote a better understanding of the business and practice of law within the Support Services teams.Management of the Support Services function Supervise and coordinate the duties of the Support Service team to provide a support service within the local office and region, including managing escalated user queries from the Service Desk, problem solving, and addressing hardware and software problems.Hold regular team meetings to keep staff apprised of events & procedures.Maintain a high degree of customer service for all support queries and adhere to all service management principles.Evaluate, conduct and contribute to Performance Appraisals for Support Services staff as necessary.Monitor the call queue within Service Manager to ensure calls are resolved efficiently and that all work is logged and tracked.Maintain and deploy PCs based on the current W&C standard image and deployment methods.Manage and maintain equipment inventory records.Independently ensure that PC assignment, account and office setups are completed before start date for all new joiners.Support and guide the Audio Visual team with the coordination and setup of all conference room booking requests.Create and maintain documentation of procedures and ensure these are reflected in the Service Manager Knowledge Base.Independently ensure compliance of all computers within the local office with the firm's standards.Empower and motivate staff by sharing information, knowledge and skills.Coordinate the provision of other Technology services Coordinate the provision of other Technology services, standard procedures, best practice and support in the area of: Service Delivery, Operations, Security, Applications and Project deployment.Develop and lead Change Management process for all changes as appropriate.Ensure adherence to the Technology Security Policy and report any breaches.Additional Responsibilities Participate on global/regional/office project teams as requested by management.Participate in meetings related to the activities of the IT department or related projects, when requested.Maintain professional and technical knowledge by reviewing related professional publications.Exercise professional judgment in attendance and time keeping.Maintain professional interaction with all levels of staff.Contribute to team effort through communication, cooperation and coordination with other team members.Maintain the practice of continuous improvement and education by attending seminars, etc.Undertake any other reasonable duties as requested by IT management.Qualifications Team player who is ambitious and motivated.Excellent interpersonal skills and patience working with others.Must be able to multitask and work in a fast-paced environment.Must have excellent communication skills, customer service skills, problem-solving/trouble-shooting, follow-up skills and organizational skills.Thorough knowledge of complex automated information systems management as normally acquired through a Bachelor's degree or equivalent experience.Five plus years of progressively responsible work experience with legal or other professional service organizations.Ability to communicate complex systems information effectively.Ability to rapidly analyze issues, anticipate consequences, make decisions and initiate action.Interpersonal skills necessary to maintain effective relationships with partners, attorneys, clients and staff.Extensive knowledge of information processing with diverse, changing applications.Excellent problem solving and troubleshooting skills.Strong analytical skills.Ability to travel if needed.*The above is only a general description of the essential duties associated with this position. It is not an exhaustive list of all duties of the individual holding such position.

#J-18808-Ljbffr

  • Technology Support Lead

    1 mese fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job Title: Technology Support LeadWhite & Case is seeking a Technology Support Lead to join our team. As a key member of our IT department, you will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within our local offices and region.Key Responsibilities:Provide leadership and direction...

  • Technology Support Lead

    4 settimane fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    Job Title: Technology Support LeadWhite & Case LLP is seeking a Technology Support Lead to join our team. As a key member of our IT department, you will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within our local office(s) or region.Key Responsibilities:Provide leadership and...

  • Technology Support Lead

    2 mesi fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job SummaryThe Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. This role will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services.Key ResponsibilitiesProvide leadership...

  • Technology Support Lead

    1 settimana fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    About the RoleWhite & Case LLP is an elite global law firm serving leading companies, financial institutions, and governments worldwide. As a Technology Support Lead, you will play a critical role in leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. The primary...

  • Technology Support Lead

    4 settimane fa

    Milano, Italia White & Case Llp A tempo pieno

    Job Description - Technology Support Lead (240000PE)Technology Support LeadFirm SummaryWhite Case is an elite global law firm serving leading companies, financial institutions and governments worldwide.Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may...

  • Technology Support Lead

    3 settimane fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job SummaryThe Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. This role will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services.Key Responsibilities* Provide leadership...

  • Technology Support Lead

    4 mesi fa

    Milano, Italia White & Case Llp A tempo pieno

    Job Description - Technology Support Lead (240000PE)Technology Support LeadFirm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may...

  • Technology Support Lead

    6 giorni fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    Job Summary: We are seeking a highly skilled Technology Support Lead to join our team at White & Case LLP. The successful candidate will be responsible for leading and managing the provision of IT Support Services and other Technology services within local offices/regions.Key Responsibilities:Provide leadership and direction within the IT Support Services...

  • Chief Technology Support Officer

    6 giorni fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job DescriptionThe Technology Support Lead is responsible for leading, managing and coordinating the provision of IT Support Services and other Technology services within local offices/regions, working with the Regional Technology Support Manager within the local office/region.Key ResponsibilitiesProvide leadership and direction within the IT Support...

  • Technical Lead

    2 settimane fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    At AVOMIND, we're seeking a skilled Technical Lead - Technology Engineer to join our team. As a key member of our organization, you'll play a crucial role in designing and integrating digital networks for our clients.Key Responsibilities:Act as a subject matter expert for a specific technical field related to design and development of finished...

  • Technical Lead

    2 settimane fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    At AVOMIND, we're seeking a highly skilled Technical Lead - Technology Engineer to join our team. As a key member of our organization, you'll play a crucial role in designing and developing innovative digital networks for our clients.Key Responsibilities:Act as a subject matter expert for a specific technical field related to design and development of...

  • EMEA MDM Technology Lead

    3 settimane fa

    Milano, Lombardia, Italia IQVIA A tempo pieno

    IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.Job OverviewThe EMEA MDM Technology Lead will be responsible...

  • EMEA MDM Technology Lead

    3 settimane fa

    Milano, Lombardia, Italia IQVIA A tempo pieno

    pIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry./ppWe believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world./ppbJob Overview/b/ppThe EMEA MDM Technology Lead will be...

  • Technical Lead

    2 settimane fa

    Milano, Lombardia, Italia MotorK A tempo pieno

    MotorK is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.We are on a fast and ambitious trajectory, serving 90% of the automotive...

  • Expert Technology Strategist

    6 giorni fa

    Milano, Lombardia, Italia Boston Consulting Group A tempo pieno

    Role OverviewAs a senior member of our Technology and Digital team, you will play a crucial role in driving business growth and innovation through the effective use of technology and data.Key ResponsibilitiesCollaborate with clients to understand their technology and digital needs, and develop tailored solutions to meet their goals.Lead the development and...

  • Regional Sales Team Lead

    2 settimane fa

    Milano, Lombardia, Italia Xiaomi Technology A tempo pieno

    Job Summary: We are seeking a highly skilled Regional Sales Team Lead to join our team at Xiaomi Technology. The successful candidate will be responsible for leading the regional sales team, working with local distributors and dealers to ensure the correct execution of our business plan, and coordinating the field force to organize store checks on a regional...

  • Technical Lead

    1 mese fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    Job Title: Technical Sub Lead – Technology Engineer – Garbagnate MilaneseOur client is a leading integrator of digital networks, designing and integrating these networks for their customers. They provide end-to-end solutions for global digital networks and partner with global telecom companies, cloud companies, citizen networks, and large enterprises to...

  • Technical Lead

    1 mese fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    Job Title: Technical Sub Lead – Technology Engineer – Garbagnate MilaneseOur client is a leading integrator of digital networks, designing and integrating these networks for their customers. They provide end-to-end solutions for global digital networks and partner with global telecom companies, cloud companies, citizen networks, and large enterprises to...

  • Business Process Consultant

    1 mese fa

    Milano, Italia Netcracker Technology A tempo pieno

    Business Process Consultant (Blueprint Lead) London, Great Britain (United Kingdom); Budapest, Hungary; Brussels, Belgium; Amsterdam, Netherlands; Milan, ItalyIf digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our...

  • Syngas Technology Portfolio Manager

    4 settimane fa

    Milano, Lombardia, Italia Wood A tempo pieno

    Job SummaryWood is seeking a highly skilled and experienced professional to lead the development and implementation of strategy for its Syngas technology portfolio in Milan, Italy.The successful candidate will be responsible for driving the growth and development of the Syngas technology portfolio, including R&D, business development, and customer...