Operations Specialist
2 mesi fa
Otoqi è una startup tech all'avanguardia che sta rivoluzionando il settore della logistica automobilistica.
Siamo i primi a combinare la nostra piattaforma digitale con la potenza dell'intelligenza artificiale, consentendo ai nostri clienti di ordinare servizi via e-mail in tempi record.
La nostra missione è trasformare il modo in cui viene effettuato il trasporto di veicoli.
Dall'Arval a Enjoy, tutti i professionisti dell'industria automobilistica si affidano a noi, che siano costruttori, noleggiatori, concessionari o specialisti del carsharing.
Otoqi si impegna affinché i vostri veicoli siano trasportati in modo rapido, efficiente e senza problemi in tutta Europa, offrendo servizi di trasporto, consegna e concierge automobilistico di alta qualità.
Fondata nel 2016 nel cuore di Parigi, Otoqi ha rapidamente esteso le sue attività in Italia e in Germania ed è determinata a continuare la sua espansione per diventare leader europeo.
Otoqi in cifre è: 2000+ autisti 150.000+ veicoli spostati Foundraising di 6M? e serie A nel 2021 3 paesi : Francia, Italia, Germania 80 collaboratori A proposito del ruolo Vuoi far parte della nostra espansione internazionale?
Stiamo cercando il nostro futuro Operations Specialist da far salire a bordo
Le tue missioni Garante dell'esecuzione delle missioni in tempo reale (Live Ops), della soddisfazione dei nostri clienti e della gestione dell'intera comunità di drivers, ci aiuterai a : Monitorare le operazioni su base giornaliera: convalida delle missioni, risoluzione degli eventuali problemi al fine di garantire che tutte le missioni vengano portate a termine Gestire la comunità di drivers creando buone relazioni di fiducia a lungo termine, sarai il loro punto di riferimento prima, durante e dopo lo svolgimento della missione Gestire il back office cliente e assegnare un numero massimo di missioni ai nostri drivers Seguire le missioni in tempo reale per garantirne il corretto invio e assegnazione ai drivers Proporre ai responsabili delle operazioni soluzioni a tutti i problemi operativi Fornire feedback pertinenti al dipartimento Drivers Acquisition per comprendere le reali esigenze di assunzioni in termini di quantità e qualità Profilo Sei proattivo, organizzato e hai un vero talento per l'azione e il problem solving Sei dinamico e desideroso di imparare da un diverso insieme di situazioni in un ambiente ad alta velocità e crescita Sei un risolutore naturale di problemi, gestisci bene lo stress e la pressione e sei in grado di gestire un processo decisionale critico in un ambiente frenetico Hai eccellenti capacità interpersonali che ti rendono un buon comunicatore in grado di spiegare situazioni complesse a diversi interlocutori Sei a tuo agio al telefono, sei multitasking Non hai problemi a parlare in italiano e in inglese (il francese è un plus) Cosa offriamo Grande opportunità di partecipare alla creazione di una struttura efficiente e snella Ufficio a Milano con un ambiente divertente, giovane e internazionale Possibilità di migliorare i nostri processi rendendoli più veloci ed efficienti Ticket restaurant e benefit in ufficio RAL 21-24K euro lordi
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