Operations Specialist
3 settimane fa
At Motork, we're looking for a talented Business Operations Specialist to join our team in Milan.
About the RoleThe Business Operations Specialist will be responsible for building and monitoring our organisation's lead-to-cash processes to ensure they meet our business needs and are supported by robust systems and tools.
Main Responsibilities- Maintain lead-to-cash processes that meet our business objectives and ensure compliance, including marketing and sales funnel motion, contracting, invoicing, and implementation.
- Provide full and proactive assistance in the scoping, design, and implementation of new or updated business processes, including configuration and integration of systems.
- Work with the process owner to maintain good quality documentation of internal lead-to-cash processes.
- Administer and manage configuration of key business systems, including CRM, ERP, B2B marketing tool, sales tools, or equivalent business systems, and provide user support.
- Manage external partners to perform system and integration developments on request, ensuring all systems operate smoothly and align with our quality standards.
- Monitor customer and invoicing data to ensure it is correct and compliant.
- Track and report consistent metrics for measuring and reporting of lead-to-cash processes.
- Manage SFDC and NetSuite system administrators.
We're looking for a candidate with strong relationship management, communication, project management, and business analysis skills, with knowledge of CRM and ERP systems, particularly Salesforce and NetSuite.
Previous experience as a Business Operations or Revenue Operations Manager or in a similar role is required, along with experience with databases and BI software.
The ability to convert functional requirements of lead-to-cash processes into system solutions is essential, as is exceptional communication skills and experience of SaaS business.
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