It Service Delivery Manager
3 settimane fa
YOUR RESPONSIBILITIES Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
Providing regular updates on service delivery and responding to client inquiries and concerns
Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
Tracking and monitoring services performance, by defining and implementing key performance indicators
Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
Building and maintaining high-performing teams, providing guidance and coaching
YOUR QUALIFICATIONS & SKILLS Bachelor's Degree in computer science, relevant certifications are a plus
Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment
In-depth knowledge of service management best practices
Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions
Ability to manage multiple priorities effectively
Strong leadership, team management and communication skills
Solution-oriented approach and precision
Excellent knowledge of English, German, and Italian
OUR COMMITMENT Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive bonus system and performance-related pay
Additional company benefits
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