Sales Operation Specialist
6 giorni fa
"Caring for the worldone person at a time" inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo. At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions.
As pioneers in medical devices, we continually focus on elevating the standard of care - working to expand patient access, improve outcomes, reduce health system costs, and drive value. We create smart, people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly. In hospitals around the world, surgeons operate with confidence using trusted surgical systems and instruments designed to provide the safest and most effective treatment for a range of medical conditions.
Sight is our most valued sense. It allows us to uniquely connect with life's moments—and with one another. At Johnson & Johnson MedTech, we are working to make vision possible—leading the way for a new future of eye health. We offer a full spectrum of contact lenses, intraocular lenses and other solutions to support the eye health journey across every stage of life—from pediatric eyes, to developed eyes, to mature eyes. We help improve sight for more than 40 million patients around the world every year. And, in communities with greatest need, we work in collaboration to expand access to quality eye care for all.
The **Sales Operation Specialist **support the commercial processes identifying in advance potential issues and proactively proposing solutions to improve customer satisfaction and experience. She/he operates in a complex & multistakehoders internal structure, with a proactive approach and ownership, optimizing operational processes and procedures to maximize commercial efficiency and effectiveness in a very challenging environment.
The role scope is monitoring post-tender/deal compliance, identifying opportunities, interacting with customers, managing customer needs, escalating issues, proposing and implementing solutions.
Key areas of responsibility:
- Monitoring post-tender commercial compliance
- Monitoring contract compliance and tracking of contract lifecycle (i.e. credit notes, expiring dates, renewals, etc.)
- Mapping contract Opportunities and Risks
- Validation of new consignments and extensions
- Supporting Consignment reconciliation
- Backorder management
- Management of product allocations among customers
- Support of product forecast management
- Customer communications (i.e. commercial offers/code changes/product information/etc.)
- Maintenance documentation for tenders
**QUALIFICATIONS**:
- Degree preferable in Economics or equivalent;
- Minimum 2 years of experience in Medical Devices companies, covering a similar role;
- Strategic thinking, problem solving, proactiveness attitude and innovation drive;
- Evidence of navigate and network to a high degree of complexity in a matrix organization;
- Experience of public procurement and tendering will be considered as a plus;
- Excellent interpersonal (handle all levels), leadership, written & oral communication skills and teamworking;
- Strong analytical skills with ability to be detailed yet strategic;
- Fluent in English: minimum B2/Upper Intermediate level;
- Italian native speaker.
The person will need to be based in Rome.
- For this role it will be offered a Permanent Contract.
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