Customer Service Rappresentative

4 mesi fa

Rimini, Italia Hotelbeds Group A tempo pieno

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. We believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION: The overall purpose of the role is to provide support to customers via various online channels, ensuring that they receive a high level of service and their needs are met. This role works closely with other departments within the organization and internally in the team to resolve customer issues and achieve business objectives.
Respond to customer inquiries, issues, and complaints via email, chat, and social media platforms in a timely and professional manner.
Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.
Develop a thorough understanding of the company's products and services, and provide accurate and up-to-date information to customers.
Maintain accurate records of customer interactions, ensuring that all customer inquiries are resolved to their satisfaction.
Identify opportunities for process improvements and efficiencies in the customer service department, and provide suggestions for improvement to management.
Assist with special projects and initiatives as assigned by management.
Handle escalated customer issues and complaints, providing appropriate solutions and ensuring customer satisfaction.
Meet or exceed customer service goals, KPIs, and targets.
You will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package, you will be able to work within an innovative, engaging, and multicultural environment.
You will have the opportunity to build strong and lasting business relationships and friendships from around the world.
You will have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.

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