Data Center Customer Operations Ii
1 mese fa
Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations II Job Summary As a shift Data Center Technician, you will have to provide a high level of Customer Service and Service Provisioning in order to meet customer needs.
Responsibilities Customer support Deal with all customer support requests ('Activity') transmitted by the Service Desk, whether for interventions on the IT platforms and telecoms of customers hosted in the data center ('Smart Hands'), management of delivery/collection of material, manage the access request process, including the handoff to the security staff, coaching, troubleshooting. Communicate locally with the Customer Operations Team Leader to allow the proper recording and billing of the intervention to the client, as well as the publication of reports and key performance indicators. Installations Contribute to the works of installation related to contracts signed between customers and Equinix, both on initial installations of a customer and on requests for extension, in addition to marking out the duration of the main contract. Perform wiring services ('X-connect') according to customer specifications, including related tests, labelling and communicate within the prescribed time all information enabling the updating of databases and billing for these services. Help to maintain optimal air flow conditions in customer facilities through the installation of blanking panels in customers bays, as well as instruction in the hierarchy of perforated tiles in cold aisles. Propose improvements to urbanization, organization of wiring or any installed component of customer configurations. Monitoring/Alerts Provide all the required vigilance on monitoring tools (BMS) located in the Control Rooms, especially outside working hours, in order to transmit to the Facilities Operations team, in the most responsive manner possible, any alarm raised through these tools. Conduct rigorous daily rounds noting and communicating any anomaly linked either to technical equipment, or to breaches of regulations applying in the Datacenter, or conduct/actions/installations likely to cause danger. Qualifications High school diploma preferably in Electrical/electronics. Willingness to work shifts reliably under a rotation schedule that includes overnight shifts and bank holidays. Ability to interact with customers in English and Italian, both written and spoken. Customer/service spirit, serious, attention to detail, rigour. Knowledge of the data center environment (beyond clean rooms). Proven years of experience in a similar role, ideally in a similar environment (Datacenter, computer rooms, clean rooms, Telco operators, etc.). Knowledge of data protocols, wiring technologies, current telecom/IT equipment. Self-driving to be more flexible in moving between datacentres if required. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
#J-18808-Ljbffr
-
Data Center Customer Operations Ii
1 mese fa
Milano, Italia Equinix A tempo pienoData Center Customer Operations II page is loaded Data Center Customer Operations II Apply remote type On-site locations Milan Basiglio time type Full time posted on Posted 11 Days Ago job requisition id JR-147758 Who are we? Equinix is the world's digital infrastructure company , operating over 26 0 data centersacross the globe . Digital leaders harness...
-
Data Center Operations Specialist
1 mese fa
Milano, Lombardia, Italia Equinix A tempo pienoData Center Customer Operations II Job SummaryWe are seeking a highly skilled Data Center Customer Operations II to join our team at Equinix. As a shift Data Center Technician, you will be responsible for providing exceptional customer service and service provisioning to meet customer needs.ResponsibilitiesCustomer Support: Handle all customer support...
-
Data Center Operations Specialist
4 settimane fa
Milano, Lombardia, Italia Vantage Data Centers A tempo pienoAbout Vantage Data CentersVantage Data Centers is committed to delivering exceptional service and support to its customers. We operate with a strong focus on reliability, efficiency, and sustainability, ensuring that our data centers meet the highest standards of quality and performance.Position OverviewWe are seeking a highly skilled Critical Facilities...
-
Data Center Operations Specialist
5 giorni fa
Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pienoCompany Overview: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. As a pioneer in cloud computing, we continuously innovate to provide our customers with the highest standards of safety and security while ensuring seamless access to innovative services.About the Job: We are looking for skilled Data Center...
-
Data Center Operations Technician
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoData Center Operations TechnicianWe are seeking a skilled Data Center Operations Technician to join our team at Amazon. As a Data Center Operations Technician, you will play a critical role in ensuring the smooth operation of our data centers. Your primary responsibility will be to maintain and troubleshoot electrical, mechanical, and controls systems,...
-
Data Center Operations Specialist
3 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoData Center Operations Specialist OverviewAt Amazon, we're looking for a skilled Data Center Operations Specialist to join our team.This is a unique opportunity to work on the most challenging problems in the field of data center operations, with a focus on ensuring the highest standards of safety and security.Key Responsibilities:Safety and Security: Set...
-
Data Center Engineering Operations Specialist
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoAbout the JobThis position is a critical part of Amazon's Data Center management team in India, requiring extensive knowledge of Data Center operations and management. The successful candidate will be responsible for ensuring the smooth operation of Data Center facilities, including electrical, mechanical, and fire/life safety systems. As a key member of the...
-
AWS Data Center Operations Specialist
4 settimane fa
Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pienoAbout the RoleWe are seeking a skilled Data Center Operations Specialist to join our team at Amazon Data Services Italy S.R.L. As a Data Center Operations Specialist, you will be responsible for troubleshooting and resolving hardware and network issues within our data centers. You will work closely with our team to ensure the smooth operation of our IT...
-
Milano, Italia Amazon A tempo pienoData Center Operations Technician, Data Center OperationsAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...
-
Senior Data Center Operations Specialist
2 settimane fa
Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pienoCompany OverviewAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.About the RoleWe are seeking a highly skilled Senior Data Center Operations Specialist to join our team in Italy. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers and delivering...
-
Data Center Operation Manager, Data Center Operations
2 settimane fa
Milano, Italia Amazon A tempo pienoData Center Operation Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...
-
Milano, Italia Equinix A tempo pieno**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Data Center Operations Specialist
1 mese fa
Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pienoAbout the RoleData Center Operations Specialists are responsible for ensuring the smooth operation of our data centers. This involves troubleshooting hardware and network problems, performing physical repairs, and maintaining the highest safety standards.Key ResponsibilitiesSafety: Follow and maintain the highest safety standards and encourage a world-class...
-
Data Center Operation Manager, Data Center Operations
3 settimane fa
Milano, Italia Amazon A tempo pienoData Center Operation Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our...
-
Milano, Italia Amazon A tempo pienoData Center Operation Manager, Data Center OperationsAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...
-
Data Center Operations Manager
1 mese fa
Milano, Lombardia, Italia Amazon A tempo pienoData Center Operations ManagerData Center Operation Manager, Data Center OperationsAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling...
-
Mgr, Data Center Operations Mgmt
6 mesi fa
Milano, Italia ServiceNow A tempo pieno**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Mgr, Data Center Operations Mgmt
6 mesi fa
Milano, Italia ServiceNow A tempo pieno**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Data Center Technician, Data Center Operations
2 settimane fa
Milano, Italia Amazon Data Services Italy S.R.L. A tempo pienoMinimum Requirements: Completed formal education/apprenticeship or training in IT related field Experience with computer hardware troubleshooting and repair Fluency in English and (EU) Driving license AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who...
-
Data Center Technician, Data Center Operations
2 settimane fa
Milano, Italia Amazon Data Services Italy S.R.L. A tempo pienoMinimum Requirements: Completed formal education/apprenticeship or training in IT related field Experience with computer hardware troubleshooting and repair Fluency in English and (EU) Driving license AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the...