Data Center Operations Specialist

3 settimane fa


Milano, Lombardia, Italia Equinix A tempo pieno
Data Center Customer Operations II Job Summary

We are seeking a highly skilled Data Center Customer Operations II to join our team at Equinix. As a shift Data Center Technician, you will be responsible for providing exceptional customer service and service provisioning to meet customer needs.

Responsibilities
  • Customer Support: Handle all customer support requests, including interventions on IT platforms and telecoms, management of delivery/collection of material, and access request process.
  • Installations: Contribute to installation works related to contracts signed between customers and Equinix, including initial installations and extension requests.
  • Monitoring/Alerts: Provide vigilance on monitoring tools and transmit alarms to the Facilities Operations team.
  • Qualifications: High school diploma, willingness to work shifts, ability to interact with customers in English and Italian, and knowledge of the data center environment.

As a Data Center Customer Operations II, you will be part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.



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