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Omnichannel Operations Manager Milano
3 mesi fa
Sales Channels & Retail Excellence/Retail Excellence
At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. Which is why we're looking for a Omnichannel Operations Manager in Milan to contribute to our proud legacy and help shape our vibrant future.
What makes you, makes Zegna
The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers, and doers. Everyone contributes.
BASIC PURPOSE OF THE JOB
Overseeing and coordinating retail operations projects, easing store routines and facilitating interaction with customers. Guarantee an effective integration between retail and e-commerce channels, in accordance with the new omnichannel service model.
What makes up your day
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.
In this role, you will: Envision, lead and coordinate retail projects related to omnichannel operations, working closely with e-com and digital teams and other stakeholders to ensure alignment and successful implementation.
Partner with IT and suppliers to develop new analytical and performance measurement tools to improve omnichannel reporting and KPIs.
Develop and communicate SOPs for retail operations, including back of house organization, end of season management, omnichannel orders (wrapping and packaging instructions).
Together with e-com, set and oversee market place omnichannel flows and monitor results.
Implement and oversee online to offline services (i.e. online Book An Appointment, returns cross channels, etc).
Coordinate standard Operations audits at WW level for both offline (excellence program) and online (e-com mystery shopping). Challenge local organization to set recovery actions if needed.
Liaise with e-com and digital teams to envision, monitor and execute omnichannel initiatives and evolutions.
What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we're looking for someone with:
6-8 years of Retail Operations experience.
University Degree.
Fluent English, other languages a plus.
Extensive knowledge of omnichannel flows and services (distribution models, technical tools, KPIs, etc).
Time and project management abilities.
Continuous improvement oriented and disruptive approach.
Strong leadership skills and ability to influence local markets and improve execution.
Excellent organizational skills.
Excellent management, analytical, communication, and presentation skills.
Track record of establishing and implementing processes and strong execution.
Availability to business travel.
What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission. Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.
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