Global Store Operations Specialist

4 giorni fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services.

The company values people as the key to its success, offering growth opportunities in a multicultural and international environment.

Global Store Operations Specialist is responsible for implementing the Omnichannel Transformation program to design & implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Center.

Main Responsibilities:

  • Lead the design phase of the Omnichannel platform by working closely with Retail Team, Supply Chain, and Finance teams.
  • Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX.
  • Oversee the build phase, coordinating with IT team and conducting user acceptance testing.
  • Facilitate the migration of store information and data to the Salesforce platform.
  • Provide training and support to local trainers and audiologists.
  • Monitor the performance of the post-implementation, identifying and resolving any issues or bugs.
  • Support continuous improvement projects related to store operations.

Requirements:

  • Masters degree in Economics, Business Administration, Management Engineering or similar.
  • 2 to 3 years of experience in store operations, project management, or a similar role.
  • Strong analytical and problem-solving skills and attention to detail.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.

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