Global Store Operations Specialist

2 settimane fa


Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon is a leading provider of hearing care solutions and services. We are currently looking for a Global Store Operations Specialist to join our Symphony project team. The successful candidate will be responsible for implementing the Omnichannel Transformation program to design and implement the state-of-the-art platform to steer the business in Amplifon Stores and Contact Centers.

Key responsibilities will include:

  • Leading the design phase of the Omnichannel platform, working closely with Retail Team, Supply Chain, and Finance teams to ensure the solution aligns with both global and local needs.
  • Collaborating with IT solution designers to define the best solution in terms of UX/CX.
  • Overseeing the build phase, coordinating with IT teams and conducting user acceptance testing.
  • Facilitating the migration of store information and data to the Salesforce platform.
  • Providing training and support to local trainers and audiologists.
  • Monitoring the performance of the post-implementation and identifying and resolving any issues or bugs.

Requirements:

  • Master's degree in Economics, Business Administration, Management Engineering, or similar.
  • At least 2 years of experience in store operations, project management, or a similar role.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.



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