Speech Analytics And Learning Analyst
1 mese fa
SKY Italia è alla ricerca di una risorsa da inserire in stage come Speech Analytics and Learning Analyst. Lo/la stagista verrà inserito nel team di Speech & Quality Hub all'interno del Learning Hub del customer care, con l'obiettivo di affiancare le persone nel team nell'implementazione e sviluppo del tool di Speech Analytics, sfruttando conoscenze e predisposizioni analitiche.
Attività: La/lo stagista supporterà il team di Learning Hub per le attività "quantitative" (data analysis, reporting, dashboarding) Si occuperà di gestire le attività collegate alla gestione dei dati e delle informazioni, sia quelli nativi legati alle conversazioni con i nostri clienti che i metadati proprietari, con l'obiettivo estrarre informazioni rilevanti utili per prendere decisioni di business. Contribuirà alla creazione e allo sviluppo di modelli dati utili per raccogliere le informazioni, catalogarle e analizzarle. Requisiti richiesti: Formazione statistica, informatica, matematica, ingegneria o affini. Conoscenza de sistemi e delle tecnologie di gestione e analisi dati Data Science, Data Modelling, Data/Text Mining (Databases, Programming/SQL and Big Data) Data visualization (Tableau, Excel, Power BI) Approccio analitico e Data Driven Soft skills: curiosità, creatività, proattività, voglia di esplorare i dati e di "farli parlare"
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