Wroclaw, Poland | Italian Speaker |Airline Customer Contact Centre Agent

16 ore fa


Lodi, Italia Adh Personal Thüringen A tempo pieno

Be part of the 5
star team. Join us in Wroclaw, Poland Contact Centre. We are looking for Italian speakers to join as Customer Contact Centre Agents.
As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email, and web chat.
You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific responsibilities will include:
Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Support E-commerce, Trade and Frequent Flyer Program activities. Process ticket refunds. This opportunity requires you to relocate and be based in Wroclaw, Poland.
Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies.
We have a team of experts and industry professionals who will support and work with you throughout your training journey. If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.
If you have what it takes to deliver the best, then this opportunity is for you.
Be part of an extraordinary story. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.
Qualifications About you
The ideal candidate for this role will have the following qualifications:
Education background and Experience High School Qualification with 1 year of job-related experience in Customer Services. Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Computer Literate and good typing skills. Communication Skills Have excellent communication skills. Be fluent in English and Italian. Display active listening skills. Efficient in managing calls from a high-volume and fast-paced environment. Quality and skills Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and systems. Able to perform under pressure. Flexible to work on shifts. No night shifts.
About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
#J-18808-Ljbffr



  • Lodi, Italia adh Personal Thüringen A tempo pieno

    Be part of the 5star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Italian speakers to join as Customer Contact Centre Agents.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email, and web chat.You will ensure that customer...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Be part of the 5star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Italian speakers to join as Customer Contact Centre Agents.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email, and web chat.You will ensure that customer...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    The House of Mercier is excited to announce an opening for an Italian Speaking Airline Customer Service Specialist in Athens. This role is perfect for individuals who are passionate about providing excellent customer service and have strong communication skills in Italian and English. In this position, you will assist Italian-speaking customers with their...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    The House of Mercier is excited to announce an opening for an Italian Speaking Airline Customer Service Specialist in Athens.This role is perfect for individuals who are passionate about providing excellent customer service and have strong communication skills in Italian and English.In this position, you will assist Italian-speaking customers with their...

  • Customer Care Officer

    4 giorni fa


    Lodi, Italia Adh Personal Thüringen A tempo pieno

    ABOUT THE POSITIONThe Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments.Concretely, this means:Provide customer and merchant support: we are there to support them in using Alma, and their feedback allows us to improve the product.Manage debt...

  • Customer Care Officer

    3 giorni fa


    Lodi, Italia Adh Personal Thüringen A tempo pieno

    ABOUT THE POSITION The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments. Concretely, this means: Provide customer and merchant support: we are there to support them in using Alma, and their feedback allows us to improve the product. Manage debt...

  • Customer Care Officer

    4 giorni fa


    Lodi, Italia adh Personal Thüringen A tempo pieno

    ABOUT THE POSITIONThe Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments.Concretely, this means:Provide customer and merchant support: we are there to support them in using Alma, and their feedback allows us to improve the product.Manage debt...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence. Job...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Job Title: Customer Support Specialist with Italian Your Responsibilities: Develop an in-depth knowledge of our client's platform. Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone. Communicate thoughtfully to provide answers to questions for both technical and non-technical end users....


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Seniority Level:Entry levelTalent Our Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us....


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Seniority Level:Entry levelTalentOur Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders.At AB InBev, dreaming big is what we do.Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us.We're a...


  • Lodi, Italia adh Personal Thüringen A tempo pieno

    As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence.Job...


  • Lodi, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Specialist with ItalianYour Responsibilities:Develop an in-depth knowledge of our client's platform.Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.Diagnose...


  • Lodi, Italia adh Personal Thüringen A tempo pieno

    Seniority Level:Entry levelTalentOur Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us....


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Seniority Level: Entry level Talent Our Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us....


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence.Job...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Job Title: Customer Support Agent (Italian speaking) - POS System Solutions Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated...


  • Lodi, Italia Adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Agent (Italian speaking) - POS System SolutionsExperience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions...


  • Lodi, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Agent (Italian speaking) - POS System SolutionsExperience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions...


  • Lodi, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is excited to announce an opportunity for an Italian Speaking Customer Service Representative for a Global Technology Leader located in Athens, Greece.In this vital role, you will act as the primary point of contact for Italian-speaking customers, providing assistance with product inquiries, order management, and troubleshooting...