Customer Quality Engineering Leader
3 giorni fa
Who We Are The Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.
Who You'll Work With You will work with Product Development, Product Engineering, Customer Quality Engineering, Reliability Engineering, Product Operation, Manufacturing Operation teams as well as manufacturing partners to ensure product quality meets or exceeds the target quality, reliability requirements and performance metrics that are committed to the business. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Silicon One's customers.
Who You Are Understanding of statistical tools (SPC, DOE) for use in making data-driven decisions. Ability to drive improvement through the leadership of multi-functional continuous improvement activities/teams Represent quality and customer requirements in organisational change meetings Sophisticated data analysis and data-driven skills. Working experience of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunities Problem solving experience maximising industry standard processes (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA) Have the potential to quickly understand the business and legal sense Ability to remain calm and logical under high pressure situations Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer What You'll Do The CQE manages a team and will be responsible for all aspects of product quality across the product lifecycle. The CQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers. This role is central to customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process. The role will provide an exciting career with high impact to the company and continuous technical and leadership growth.
Resolve customer issues via leading a multi-functional technical team to determine containment, root cause and corrective actions. Collaborate with customers to fully understand the customer's complaints and provide regular status. Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high quality 8D reports. Establish, maintain and improve fab quality metrics (working towards zero defects) as well as acknowledging and following up on customer complaints (IQA failures, field returns, RMA requests, FA requests, etc.) The ability to work constructively with multi-functional teams to achieve departmental goals is also extremely meaningful This position requires excellent attention to detail, problem-solving skills, root cause analysis, developing and maintaining customer and supplier (both internal and external) relationships Minimum Qualifications: Bachelor's degree in Electrical Engineering or related degree 5+ years of experience in Semiconductor and 8+ years in the areas of Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality 5+ years in Customer and Management experience Experience with tools such as 8D's, 5S, FMEA, Poka-Yoke, etc. Preferred Qualifications: Master's degree or equivalent experience in related field ASQ Certification as CQM, CQE and/or CRE and/or formal Six Sigma training (Green/Black Belt certification) Why cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (39 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco #CiscoSiliconOne
-
Customer Quality Engineering Leader
5 giorni fa
Vimercate, Italia Cisco Systems A tempo pieno**Who We Are** The Silicon Operations team’s vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco’s core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One...
-
Customer Quality Engineering Manager
2 giorni fa
Vimercate, Lombardia, Italia Cisco A tempo pienoAbout the RoleThe Customer Quality Engineering Leader will be responsible for managing a team and ensuring the quality of products across the product lifecycle. This role involves partnering with various teams, including Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain, and Sales, to deliver...
-
Quality Assurance Engineer
1 mese fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming Information into IntelligenceMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Job SummaryWe are seeking a highly skilled Quality Test Engineer to join our team at Micron...
-
Quality Test Engineer
4 mesi fa
Vimercate, Italia Micron A tempo pienoOur vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR57888 Quality Test Engineer As a QRA MNAND Test...
-
Quality Assurance Engineer
4 settimane fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming Information into IntelligenceMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Job SummaryWe are seeking a highly skilled Quality Test Engineer to join our team at Micron...
-
Quality Assurance Engineer
3 settimane fa
Vimercate, Lombardia, Italia Micron A tempo pienoJoin Micron's Team as a Quality Test EngineerTransforming Information into IntelligenceMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Key ResponsibilitiesDevelop, debug, and maintain test...
-
Quality Assurance Test Engineer
5 giorni fa
Vimercate, Lombardia, Italia Micron A tempo pienoMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.As a QRA MNAND Test Engineer at Micron Technology, you will be responsible for developing, debugging and maintaining test programs to be used...
-
Senior Quality Test Engineer
3 giorni fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming the Future of InformationMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence.As a QRA MNAND Test Engineer at Micron Technology, you will be responsible for developing, debugging, and maintaining test programs to be used in qualification and reliability...
-
Aftermarket Customer Service Supervisor
2 settimane fa
Vimercate, Lombardia, Italia Flowserve Corporation A tempo pienoJob SummaryAs an Aftermarket Customer Service Manager at Flowserve Corporation, you will be responsible for overseeing the operational aspects of warranty, service, and repair contracts for our products and services. This role requires strong leadership and coordination skills to ensure customer satisfaction and expand service potential.Key...
-
Vimercate, Italia Micron A tempo pienoOur vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR64015 System Quality and Reliability Assurance Managed...
-
Quality Assurance Engineer
1 mese fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming Information into IntelligenceAt Micron Technology, we're revolutionizing the way the world uses information to enrich life for all. As a Quality Test Engineer, you'll play a crucial role in developing, debugging, and maintaining test programs to ensure the reliability of our innovative memory and storage solutions.Key Responsibilities:Design,...
-
Quality Assurance Engineer
4 settimane fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming Information into IntelligenceAt Micron Technology, we're revolutionizing the way the world uses information to enrich life for all. As a Quality Test Engineer, you'll play a crucial role in developing, debugging, and maintaining test programs to ensure the reliability of our memory and storage solutions.Key Responsibilities:Design and develop...
-
Quality Assurance Engineer
4 settimane fa
Vimercate, Lombardia, Italia Micron A tempo pienoTransforming Information into IntelligenceAt Micron Technology, we're revolutionizing the way the world uses information to enrich life for all. As a Quality Test Engineer, you'll play a crucial role in developing, debugging, and maintaining test programs to ensure the reliability of our memory and storage solutions.Key Responsibilities:Design and develop...
-
Customer Service Inbound
5 mesi fa
Vimercate, Italia Webhelp A tempo pieno**Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service Inbound - Compagnia Aerea leader in Europa **Job Description**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è...
-
Junior Customer Project Manager
7 mesi fa
Vimercate, Italia NOKIA A tempo pieno**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Quality Test Engineer
2 settimane fa
Vimercate, Lombardia, Italia Micron A tempo pienoJob DescriptionMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.We are seeking a highly skilled Quality Test Engineer to join our team. As a Quality Test Engineer, you will be responsible...
-
Aftermarket Customer Service Supervisor
2 settimane fa
Vimercate, Italia Flowserve Corporation A tempo pienoRole Summary:As an Aftermarket Customer Service Manager, you are responsible for the management of all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services and for the profit and loss account for your function.You will also be responsible for expanding and exploring the service potential as well as...
-
Vimercate, Italia Micron A tempo pienoOur vision is to transform how the world uses information to enrich life forall.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR64015 System Quality and Reliability Assurance managed NAND...
-
Quality Test Engineer
2 mesi fa
Vimercate, Italia Micron A tempo pienoOur vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR57888 Quality Test Engineer As a QRA MNAND Test Engineer...
-
Quality Test Engineer
4 mesi fa
Vimercate, Italia Micron A tempo pienoOur vision is to transform how the world uses information to enrich life forall.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR57888 Quality Test EngineerAs a QRA MNAND Test Engineer at...
