Customer Solutions Manager, Wwps
2 mesi fa
DESCRIPTION
At Amazon Web Services (AWS) we are changing the future of IT. The Customer Solutions Manager (CSM) role is obsessed with supporting and accelerating our customers' cloud journeys to drive business value and citizen outcomes. You will work across AWS teams and apply your leadership and technical program management expertise to serve our most strategic Public Sector customers in Italy. You will play a key role in the account team, partnering with AWS sales, Solution Architecture, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud solutions (spanning technology, people and process) with robust delivery plans, thereby accelerating the rate of adoption of AWS in the Public Sector.
Key job responsibilities
You will collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will evangelise the value of AWS cloud and influence your customers to allocate the appropriate leadership and resources to achieve their goals.
At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.
You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
We are open to hiring candidates to work out of one of the following locations:
Rome, Italy
BASIC QUALIFICATIONS
• Demonstrable experience leading and programme managing complex, large scale, IT/technical/platform programmes
• Prior experience working with or managing large technical programs, particularly in the Public Sector.
• Previous experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship inside an organisation)
• Demonstrated ability to effectively deliver information and establish relationships at senior levels.
• Demonstrated leadership through influence.
PREFERRED QUALIFICATIONS
• Working level proficiency in Italian language
• Superior written and verbal communication skills.
• Direct experience implementing AWS services
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Strong listening skills; demonstrated ability to ask effective questions.
• AWS or other cloud certifications.
• PMP and/or SCRUM/Agile, SAFe certified.
• Strong organizational and troubleshooting skills with precise attention to detail.
• Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc).
• Previous experience in Cloud Migrations from either Legacy Tech (Mainframe, DBs (DB2 or Oracle, etc) or with Windows and VMware.
• Previous experience with Partners (System Integrators or ISVs or MSP). #J-18808-Ljbffr
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