Customer Service Representative
3 settimane fa
Job Title: Customer Service Representative (Italian speaking)
The Advisor I Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
About Us We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.
Career Growth and Personal Development If you're looking to grow and be inspired as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role As a Customer Service Representative, you will:
Respond to inbound customer requests, documenting relevant case information. Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned). Respond appropriately or escalate customers to higher tiers of support as defined and documented. Collaborate with other technicians to resolve or properly close help tickets. Your Qualifications Concentrix is a great match if you:
Have a high level of Italian (written and oral) and fluent in English (B2). Possess excellent writing and verbal communication skills to simplify technical language for non-technical users. Demonstrate patience when communicating and solving issues. Keep up with the latest IT and tech-related trends. Are proactive, self-motivated, and a great team player. If you feel you don't check every box, we still encourage you to apply. What's in it for You In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs). Competitive salary and performance bonus. Central location in Lisbon, Portugal. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs, specialized courses, and language classes. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.
Equal Opportunity Employer Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to Work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location PRT Lisbon, Av. Mediterraneo, N1
Language Requirements Italian (Required)
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