Resort Representative

Job Description: As one of our valued Resort Representatives , you will play a vital part in sharing local knowledge, delivering outstanding  customer service , and enhancing our customers holiday by introducing them to our experiences on offer.
You will always be  working as one team  with internal & external suppliers and  take responsibility  for resolving customers queries or problems using our in-house digital systems.
What can we offer you?
We offer our valued colleagues a range of benefits including: -?  Local Employment Contract via our Local Agent  Fully paid training & IT equipment  1.5  days off per week  Monthly rosters sent in advance   What will you do in the role?
Reporting to the Resort Team Leader, you will  Work as One Team  with internal & external stakeholders to deliver  VIP industry leading Customer Service  to our all-important customers.
You will be provided with fantastic training to ensure you:    Create Memories  for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday  Utilise a  Sales through Service  approach by recommending local experiences and attractions to match our customers needs  Take Responsibility  by supporting with any disruption, serious emergencies in resort & customer escalations.
Be the face of  Jet2holidays  during scheduled hotel visits and virtually, via video call, for any urgent queries  Be Present  by maximising branding opportunities within our hotels and resorts  Work as One Team  supporting our airport operation on busy flight days working in arrivals & departures   What will I need?
You will already hold full  right to work documents  for  Italy  and be living in the destination or willing to source your  own accommodation.
Due to the level of travel required in the role, you will already be a  driver  with access to your  own motorised   vehicle/car  which you are able to use for work purposes.
Operational Requirement Travel expenses will be reimbursed.
Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends.
We will provide your roster 3-4 weeks in advance.
You must be  flexible to work a range of hours  as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.
Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively  handle a wide range of different customer facing situations , be able to  solve problems , have a positive friendly attitude and  IT confident  to be able to use in-house  digital systems  daily on a  Tablet device .
Apply today to join the  UK's Number One Tour Operator
Once you have submitted your application, we will then invite you to complete the recruitment process.
To meet some of our team and find out what life is like with  Jet2holidays  follow us on Facebook:  Jet2Careers   Overseas