Resort Representative

1 settimana fa

Verona, Italia Jet2.com and Jet2holidays A tempo pieno

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- Italy

**What you will be doing...**

**As one of our valued Resort Representatives**, you will play a vital part in sharing local knowledge, delivering outstanding **customer service**, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be **working as one team** with internal & external suppliers and **take responsibility** for resolving customers queries or problems using our in-house digital systems.

**What can we offer you?**

We offer our valued colleagues a range of benefits including:
- Local Employment Contract via our Local Agent
- Fully paid training & IT equipment
- ** 1.5 **days off per week
- Monthly rosters sent in advance

**What will you do in the role?**

Reporting to the Resort Team Leader, you will **Work as One Team** with internal & external stakeholders to deliver **VIP industry leading Customer Service** to our all-important customers. You will be provided with fantastic training to ensure you:

- ** Create Memories** for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday
- Utilise a **Sales through Service** approach by recommending local experiences and attractions to match our customers needs
- ** Take Responsibility** by supporting with any disruption, serious emergencies in resort & customer escalations.
- Be the face of **Jet2holidays **during scheduled hotel visits and virtually, via video call, for any urgent queries
- ** Be Present** by maximising branding opportunities within our hotels and resorts
- ** Work as One Team **supporting our airport operation on busy flight days working in arrivals & departures

**What will I need?**

You will already hold full **right to work documents** for **Italy **and be living in the destination or willing to source your **own accommodation.**

Due to the level of travel required in the role, you will already be a **driver **with access to your **own motorised** **vehicle/car **which you are able to use for work purposes. **Operational Requirement Travel expenses will be reimbursed.**

Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance. You must be **flexible to work a range of hours **as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.

Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively **handle a wide range of different customer facing situations**, be able to **solve problems**, have a positive friendly attitude and **IT confident** to be able to use in-house **digital systems** daily on a **Tablet device**.

To meet some of our team and find out what life is like with **Jet2holidays **follow us on Facebook**:Jet2Careers** **Overseas**

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- In Resort

**Business Area**
- Jet2holidays

**Team**
- Overseas

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