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System Support Specialist Solutions

2 mesi fa


Bardi, Italia Ricoh Italia Srl A tempo pieno

Stiamo cercando uno sistemista tecnico da inserire nel reparto di Technical Support di Ricoh Italia che si occuperà di assistere soluzioni e applicativi software venduti ai propri clienti. La risorsa dovrà fornire supporto di secondo livello ai tecnici di campo, interfacciarsi con il terzo livello europeo per i casi non risolti, organizzare corsi e webinar su soluzioni e applicativi Software.

REQUIREMENTS: Ottima conoscenza della lingua inglese (scritta e parlata).Ottima conoscenza dei sistemi Windows Server e Windows client di Microsoft e relativi servizi (Active Directory, DNS, DHCP, Exchange).Ottime conoscenze su networking, reti segmentate, reti wireless con capacità di catturare pacchetti di rete e analizzarne il contenuto.Conoscenza base apparati rete (Switch, firewall, access point).Competenze su ambiente cloud Microsoft Azure.Competenze base su Mac OS e Linux/Unix.Disponibilità a breve trasferte nel territorio nazionale. NICE TO HAVE: Conoscenza e gestione di ambienti ed infrastrutture virtuali quali vmware e/o hyper-v.Conoscenza di MS Office 365.Conoscenze basilari di MS SQL server.Certificazioni Microsoft.Certificazione ITIL V4.Certificazione Comptia A+ e Network + (o equivalenti).Esperienza maturata nella gestione di reti, stampanti, scanner e dispositivi mobili.Conoscenza di base su programmazione con linguaggio di scripting e HTML5.Competenze base su AS/400. SOFT SKILLS: Motivazione ad apprendere nuove competenze ed a tenersi aggiornato su nuovi prodotti e tecnologie.Elevate capacità di problem solving.Orientamento al cliente, empatia e attitudine alle relazioni.Flessibilità e autonomia nella gestione dei compiti.Disponibilità e flessibilità lavorativa.Autonomia, competenze organizzative e capacità di gestione delle priorità.Propensione al lavoro di squadra. Modalità di lavoro: Hybrid.

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