Product Support Analyst
2 settimane fa
Customer Support Analyst Join Our Mission: To Save the World from Unsafe Mobile AppsNowSecure is the mobile app security software company trusted by the world's most demanding organizations and most advanced security teams. As the standards-based mobile app security and privacy company, NowSecure protects the Mobile App Economy. The world's most demanding organizations, innovative mobile developers and advanced security teams entrust NowSecure to safeguard millions of mobile app users across banking, insurance, high tech, IoT, retail, hospitality, energy and government sectors. Only NowSecure delivers the full solution suite of continuous security testing for DevSecOps, mobile app supply-chain monitoring, expert mobile pen testing and training courseware with the depth, speed, accuracy, and efficiency to meet modern business demands. Dedicated to the open-source community and standards including OWASP, ioXt and NIAP, NowSecure is SOC 2 certified and recognized by IDC, Deloitte, Gartner and TAG Cyber.www.nowsecure.com RESPONSIBILITIES: Providing technical customer support for SaaS and on-prem product lines.Owning the lifecycle of an inbound customer support request.Identifying and analyzing software or hardware issues, including failures, bugs, defects and other errors by applying established triage and troubleshooting knowledge.Assisting customers by communicating steps to resolve issues, answer questions, and address concerns via:Excellent written communication using a dedicated ticketing platform.Excellent verbal communication during live virtual meetings.Escalating customer issues in accordance with established processes and procedures.Adhering to internal and external SLAs via:Timely and professional communication for new and ongoing customer requests.Timely and professional communication for new and ongoing internal requests and escalations.Understanding of internal organizational structure and respective roles, responsibilities, and areas of oversight.Maintaining a high level of product knowledge and familiarization of current feature/functionality and future enhancements.Publishing internal and/or external knowledge base articles to document a variety of customer support related topics (as needed) such as troubleshooting steps, known issues, internal processes, how to's and others.COMPANY SPECIFIC TECHNOLOGY: Zendesk SuiteAtlassian Suite - Jira + ConfluenceGoogle SuiteSlackCommand Line Interface (MacOS)SalesforceDockerAdministrative proprietary softwareZoomSKILLS AND EXPERIENCE NEEDED FOR SUCCESS: Technical degree or commensurate experienceB2B customer support experienceSaaS and/or on-prem software support experienceZendesk or similar ticket management / CRM platform experienceFamiliarity with MacOS, iOS, and Android platformsFamiliarity with mobile app ecosystem or development lifecycleExcellent written and verbal communication skillsHigh integrity, accountability, and ownershipHigh ratio of "say" and "do"Ability to work independentlyAbility to work with peers and cross functional teamsAbility to work with customersEnthusiasm for delivering excellent customer supportLearning agility and technical curiosityProfessionalismWE VALUE DIVERSITY We believe that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value team members who bring diverse life experiences, educational backgrounds, cultures, and work experiences. COMPENSATION AND BENEFITS The salary band for this position ranges is competitive and commensurate with experience and performance. This position will be eligible for a competitive annual bonus and equity package.Unlimited PTOComprehensive Medical/Dental/Vision coverage401K Plan with Company MatchPaid Parental LeaveHome Office Stipend
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Identity And Access Management Analyst
3 settimane fa
Montà, Italia Alltech Consulting Svc Inc A tempo pienoJob Description: The Identity and Access Management Analyst is responsible for account life cycle management and auditing as appropriate. The Identity and Access Management Analyst participates in the development of workflows, system configuration, documentation, optimization and support related to access, while working with application teams to deploy new...
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Financial Analyst
2 settimane fa
Montà, Italia Latitude Inc. A tempo pienoNew and exciting job opportunity that is fully remote (But must be local to Stafford, VA area for the initial onboarding training period on site, then fully remote after training). Looking to hire an experienced Financial Analyst with 4+ years of financial professional experience and 1-2+ years with DoD/Federal Government experience. Candidates should have...
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Sales Analyst – Agenzia Di Licensing
6 giorni fa
Montà, Italia Risorse S.P.A. A tempo pienoSales Analyst – Agenzia di Licensing a Tortona Per azienda cliente leader nel settore della pubblicità a livello internazionale ricerchiamo: PosizioneLa risorsa selezionata riporterà al responsabile dell'estensione globale del marchio e lavorerà a stretto contatto con il dipartimento vendite, marketing e l'ufficio legale con compiti generali di...
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Business Analyst
3 settimane fa
Montà, Italia Latitude Inc. A tempo pienoCandidates must be able to work EST hours. $40-48/hr As an IT business analyst, you'll partner with our team of designers, developers, testers, business analysts, and DevSecOps engineers to identify clients' business needs, gather user requirements, and develop user stories. Specific Duties Collaborate with customers to define the business requirements to...
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Systems Analyst
1 settimana fa
Montà, Italia Latitude Inc. A tempo pienoThis position is fully remote and requires US citizenship and an active public trust clearance. This is a 6-month contract to hire position that is looking to pay between $70-$83/hr. This position requires aBachelor's degree in computer science, information technology, or equivalent and is looking to hire ASAP. This position also requires at least 7 years of...
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Enterprise Marketing Manager, Rosetta Stone
2 settimane fa
Montà, Italia Ixl A tempo pienoRemoteIXL Learning, a leading EdTech company with products used by 15 million students worldwide, is looking for an Enterprise Marketing Manager to develop and execute the global marketing strategy for Rosetta Stone for Enterprise. #LI-MB1 Rosetta Stone is the leader in language learning, and our Enterprise product helps 12,000+ brands (such as BMW, Sony,...
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Principal Engineer
3 settimane fa
Montà, Italia Metalab A tempo pienoWe are open to remote candidates located within CST to BRT time zones. At Metalab, we design pretty exciting products, but the building is where you come in. Our technology team needs your help in conceiving new ideas with technology and bringing our products across the finish line for our clients to enjoy in the wild. To thrive in this role, you'll provide...
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Marketplace Growth Strategist Manager
3 settimane fa
Montà, Italia Latitude Inc. A tempo pienoMarketplace Growth Strategist Manager (Must have DSP experience) Marketplace growth strategists are able to effectively communicate at senior levels, and have a proven track record of solving complex challenges on Amazon and other marketplaces. They demonstrate skill at driving business growth and influencing strategic change. ? The marketplace growth...
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Git Database Administrator
2 settimane fa
Montà, Italia Palnar Transmedia A tempo pienoNo: of position:1 [Minimum 5 years of experience] Location : Remote Contact Email ID : ****** Position Overview: Duties will include managing the support, implementation, maintenance, and security of the company's SQL server landscape. Additionally, the Database Administrator will manage the support, implementation, maintenance, and SharePoint...
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Git Database Administrator
2 settimane fa
Montà, Italia Palnar Transmedia A tempo pienoNo: of position: 1 [Minimum 5 years of experience] Location : Remote Contact Email ID : Position Overview: Duties will include managing the support, implementation, maintenance, and security of the company's SQL server landscape. Additionally, the Database Administrator will manage the support, implementation, maintenance, and SharePoint landscape....
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Pg Program Manager
2 settimane fa
Montà, Italia Usi Insurance Services A tempo pienoGeneral Description:The Program Manager is responsible for driving growth and profitability for the Program under management. Responsibilities: Responsible for interviewing, hiring, training and development of the team.Manage employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules,...
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Salesforce Integration Engineer
2 settimane fa
Montà, Italia Latitude Inc. A tempo pienoSalesforce Integration Engineer (Must be a US citizen) We are hiring for a well-rounded Salesforce Integration Engineer with a background in Data Migration, Data Integration, automation, and Salesforce configuration. Having a more extensive background with Salesforce data is highly valuable for this role as it involves updating the Salesforce data model and...
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Remote Customer Lending Representative
5 giorni fa
Montà, Italia Loandepot A tempo pienoOur Customer Lending Representatives are the heartbeat of loanDepot's sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you! Responsibilities: Handle 200-300 calls per day...
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Tim Intern
2 settimane fa
Montà, Italia Unilever Brazil A tempo pienoOur Future Leaders Programme will ignite the leader in you. This unique programme is designed to develop Unilever's Future Leaders (UFL) by providing challenging and purposeful opportunities that accelerate their readiness to take on business leadership roles. ¿QUIÉNES SOMOS? Comienza tu carrera profesional en una de las empresas que hace de la...
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Tier Ii Network Administrator
3 settimane fa
Montà, Italia Latitude Inc. A tempo pienoTier II Network Administrator (MSP experience is a Plus) Proficient at designing, building, migrating and maintaining: Business networks and systems, including hardware. Window Servers and Active Directory, DNS. Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions. Microsoft Exchange and email security/filtering...
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Process Excellence Engineer
3 settimane fa
Montà, Italia Mondelez International A tempo pienoProcess Excellence Engineer page is loaded Process Excellence Engineer Apply locations Capriata D'Orba, Italy time type Full time posted on Posted 2 Days Ago job requisition id R-103114 Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You play an important role...
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Project Supply Chain Leader
3 settimane fa
Montà, Italia Alstom Gruppe A tempo pienoProject Supply Chain Leader (PSCL)Date: 15 Jul 2023 Company: Alstom Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services,...
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Lean In Account Manager
2 settimane fa
Montà, Italia Sandberg Goldberg Bernthal Family Foundation A tempo pienoWe're seeking an Account Manager to drive the growth of Lean In's DEI programs within Fortune 500 (or equivalent) organizations globally, with a particular focus on our flagship leadership program: Lean In Circles. This is a unique role that is focused on both driving new business and managing the ongoing relationship with existing partners to scale their...
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Lean In Account Manager
2 settimane fa
Montà, Italia Sandberg Goldberg Bernthal Family Foundation A tempo pienoWe're seeking an Account Manager to drive the growth of Lean In's DEI programs within Fortune 500 (or equivalent) organizations globally, with a particular focus on our flagship leadership program: Lean In Circles. This is a unique role that is focused on both driving new business and managing the ongoing relationship with existing partners to scale their...