Lavori attuali relativi a In Store Customer Experience Supervisor - Milano - Hermès Paris
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Customer Experience Supervisor
2 settimane fa
Milano, Lombardia, Italia HERMES ITALIE S.P.A. A tempo pienoAbout the RoleThe In-Store Customer Experience Supervisor is a key position within Hermès Italia S.P.A., responsible for leading and supporting the team in delivering exceptional customer experiences. This role embodies the brand's values and serves as a role model, inspiring colleagues to provide heartfelt and bespoke attention to customers.Main...
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Customer Experience Supervisor
2 settimane fa
Milano, Lombardia, Italia HERMES ITALIE S.P.A. A tempo pienoAbout the RoleThe In-Store Customer Experience Supervisor is a key position within Hermès Italia S.P.A., responsible for leading and supporting the team in delivering exceptional customer experiences. This role embodies the brand's values and serves as a role model, inspiring colleagues to provide heartfelt and bespoke attention to customers.Main...
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In Store Customer Experience Supervisor
2 settimane fa
Milano, Italia Hermes Italie S.P.A. A tempo pienoGENERAL ROLEThe In Store Customer Experience Supervisor leads and supports the team in developing and delivering the most memorable journey for clients, embodying the brand values and leading their team to provide heartfelt and bespoke attention to customers.The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring...
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In Store Customer Experience Supervisor
1 mese fa
Milano, Italia Hermès Paris A tempo pienoGENERAL ROLE The In Store Customer Experience Supervisor leads and supports the team in developing and delivering the most memorable journey for clients, embodying the brand values and leading their team to provide heartfelt and bespoke attention to customers. The ideal candidate will act as a role model and will represent Hermès as an Ambassador,...
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In Store Customer Experience Supervisor
2 settimane fa
Milano, Italia Hermes Italie S.P.A. A tempo pienoGENERAL ROLE The In Store Customer Experience Supervisor leads and supports the team in developing and delivering the most memorable journey for clients, embodying the brand values and leading their team to provide heartfelt and bespoke attention to customers. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring...
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Customer Experience Manager
2 settimane fa
Milano, Lombardia, Italia Hermes Italie S.P.A. A tempo pienoCustomer Experience SupervisorRole OverviewThe Customer Experience Supervisor is a key member of our team, responsible for delivering exceptional customer experiences in our store. This role requires a strong leader who can motivate and guide our team to provide heartfelt and bespoke attention to customers.Main ResponsibilitiesAlign with the In Store...
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Customer Experience Lead
2 settimane fa
Milano, Lombardia, Italia Hermès A tempo pienoRole OverviewThe In Store Customer Experience Supervisor plays a pivotal role in crafting an exceptional client journey, embodying the Hermès brand values and inspiring their team to deliver heartfelt and bespoke attention to customers.Main ResponsibilitiesCollaborate with the In Store Customer Experience Manager to align customer experience strategy,...
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In Store Customer Experience Manager
3 mesi fa
Milano, Italia Hermès Italie A tempo pienoGeneral Role As Hermès role models for the colleagues in store, the In Store Customer Experience Managers craft and strive to continuously improve the customer experience so that it embodies Hermès values and it aligns with the commercial strategy, to ensure clients have the most memorable journey in store and beyond. Main responsibilities - 1) Hermès...
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In Store Customer Experience Manager
3 mesi fa
Milano, Italia Hermès Italie A tempo pienoGeneral Role As Hermès role models for the colleagues in store, the In Store Customer Experience Managers craft and strive to continuously improve the customer experience so that it embodies Hermès values and it aligns with the commercial strategy, to ensure clients have the most memorable journey in store and beyond. Main responsibilities - 1) Hermès...
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Milano, Italia Percassi A tempo pienoPer il nostro Flaghip Store Victoria's Secret in centro a Milano, stiamo ricercando un/una: **STOCK FLOW SUPERVISOR** La figura dello stock flow supervisor riporta al Brand Delivery Manager e si occupa di tutti i processi legati al flusso delle merci garantendone la correttezza e l'affidabilità. **La sua mansione**: - gestione della merce in entrata e in...
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Customer Experience Manager
6 giorni fa
Milano, Lombardia, Italia Hermès A tempo pienoMain ResponsibilitiesCustomer Excellence and ClientelingCollaborate with the In Store Customer Experience Manager to develop and implement customer experience strategies, analyzing performance and providing feedback.Monitor store traffic, appointments, and waiting times, suggesting improvements to management to enhance the customer experience.Support...
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Customer Experience Manager
3 settimane fa
Milano, Lombardia, Italia Hermès A tempo pienoJob SummaryThe Customer Experience Manager at Hermès leads and supports the team in developing and delivering exceptional customer experiences, embodying the brand's values and leading their team to provide personalized attention to clients.Main ResponsibilitiesCustomer Excellence and ClientelingAlign with the In Store Customer Experience Manager on...
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Customer Experience Manager
3 settimane fa
Milano, Lombardia, Italia Hermès A tempo pienoJob SummaryThe Customer Experience Manager at Hermès leads and supports the team in developing and delivering exceptional customer experiences, embodying the brand's values and leading their team to provide personalized attention to clients.Main ResponsibilitiesCustomer Excellence and ClientelingAlign with the In Store Customer Experience Manager on...
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Customer Experience Manager
3 giorni fa
Milano, Lombardia, Italia Hermès A tempo pienoMain ResponsibilitiesCustomer Excellence and ClientelingCollaborate with the In Store Customer Experience Manager to develop and implement customer experience strategies, providing regular feedback and performance reviews.Monitor store traffic, appointments, and waiting times, analyzing data to suggest improvements to management.Support Welcomists in...
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Store Manager
3 settimane fa
Milano, Lombardia, Italia PDPAOLA A tempo pienoJob DescriptionPDPAOLA is seeking a highly motivated and experienced Store Manager to join our team in Milan. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring that our customers receive an exceptional shopping experience.Key ResponsibilitiesCustomer Service: Provide premium and exceptional customer service,...
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Store Manager
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Milano, Lombardia, Italia PDPAOLA A tempo pienoJob DescriptionPDPAOLA is seeking a highly motivated and experienced Store Manager to join our team in Milan. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring that our customers receive an exceptional shopping experience.Key ResponsibilitiesCustomer Service: Provide premium and exceptional customer service,...
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Customer Experience Manager
1 settimana fa
Milano, Lombardia, Italia Hermès A tempo pienoMain ResponsibilitiesCustomer Excellence and ClientelingCollaborate with the In Store Customer Experience Manager to develop and implement customer experience strategies, ensuring alignment with company goals.Monitor store traffic, appointments, and waiting times to identify opportunities for improvement and suggest enhancements to management.Support...
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Front Office Supervisor
2 settimane fa
Milano, Lombardia, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoFront Office Supervisor Job DescriptionAt Russotti Gestioni Hotels S.P.A., we are seeking a highly skilled Front Office Supervisor to lead our front desk team at the Milan Marriott Hotel.Job SummaryThe Front Office Supervisor is responsible for ensuring that guests experience a great stay by providing exceptional customer service, managing front desk...
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Retail Store Manager
3 settimane fa
Milano, Lombardia, Italia Fanatics Inc. A tempo pienoAbout the RoleFanatics Inc. is a leading digital platform focused on the world of sports, aiming to become the global reference point. As a Retail Store Manager, you will play a crucial role in driving sales and customer satisfaction in our stores.Key ResponsibilitiesSales: Maximize sales by effectively managing the store team, controlling and analyzing key...
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Retail Store Manager
3 settimane fa
Milano, Lombardia, Italia Fanatics Inc. A tempo pienoAbout the RoleFanatics Inc. is a leading digital platform focused on the world of sports, aiming to become the global reference point. As a Retail Store Manager, you will play a crucial role in driving sales and customer satisfaction in our stores.Key ResponsibilitiesSales: Maximize sales by effectively managing the store team, controlling and analyzing key...
In Store Customer Experience Supervisor
4 mesi fa
GENERAL ROLE As Hermès role models for the colleagues in store, In Store Customer Experience Supervisor support in developing and delivering the most memorable journey for clients, embodying the Brand values and leading their team to provide heartfelt and bespoke attention to customers.
MAIN RESPONSABILITIES Customer Excellence Regularly align with the In Store Customer Experience Manager on customer experience strategy, reviewing performance and providing feedback;Monitor floor traffic, appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to their managers for the continuous improvement of the customer experience;Support Welcomists in challenging situations, intervening if required and escalating to Sales Team Supervisors when needed;Support sales colleagues to ensure an excellent customer experience even during challenging and stressful situations such as: product unavailability, complaints, wish, etc;Support Store Management in overseeing and updating the store calendar of events and appointments; Assist clients during aftersales activities (e.g. product returns, product changes, repairs, product reservations) reassuring them throughout the whole process, acting as a reference point whenever needed.Clienteling Proactively support the development of a relevant customer portfolio through client discovery and bespoke experience;Monitoring data analysis, proactively contributing to implementing the clienteling strategy; Collect and update client data, in accordance with privacy policy and company procedures to continuously improve reachability and other relevant KPIs.People Management Lead the team and provide ongoing feedback and coaching based on their needs; Motivate team members recognizing individual results and team contribution, supporting their personal development;Actively participate to team briefings, promoting engagement and information sharing.Operations Maintain and develop relationships with external suppliers, such as florists and catering; Ensure Welcomists monitor the supply of food & beverage (water, coffee, champagne, etc), keeping the pantry and wet bar well stocked; Liaise with operations team in coordinating Stock Supports activities such as online orders deliveries, after-sales pick ups, reservations deliveries.PROFILE Bachelor's degree preferably with a hospitality or fashion management focus;Fluency in Italian and English. A third language will be considered an advantage;Professional background: strong career in similar positions, preferably in a luxury goods Boutique, an international experience will be considered a plus;Proficient with Excel / IT tools;Have excellent leadership attitude and ability to lead and motivate a team;Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation;Team player mentality to build meaningful relationships and ability to work autonomously;Availability, flexibility and dynamism to function in a high-pace environment;Determined to be part of a people centric retail project, for which is required vocation towards human values, passion and a strong aesthetic sense.
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