Sales Support Service

5 mesi fa

Bardi, Italia Trane Technologies A tempo pieno

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The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customers Responsibilities :  Ensures all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations Ensures all solutions and services are selected & quoted to an optimum and competitive standard Ensures all incoming orders are technically validated and handed over to the administrative team in an acceptable time frame Ensures pricing and margins are in full compliance with required authorizations Adds value wherever possible, suggesting solutions and up-selling range of products & services Ensures close communication/liaison with sales engineers on all quotations Identifies & generates potential sales opportunities with existing and new customers, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction Presents the proposal to the customer & follows up Develops, evaluates, and discusses possible solutions with customer and sales engineer Continuously assesses need and trains team on processes & tools updates Other responsibilities:  Encourages customer growth and loyalty to the company through continuous support and customer service. Performs accordingly to company strategy in terms of vertical markets, product mix and selling level Prepares reports as and when needed Actively participates in teamwork for various projects Helps keep customer data base updated Implements local business standards Qualifications: Degree in Engineering, preferably Thermodynamics / Mechanics or equivalent .
First professional experiences (1-2 yrs), preferable
Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable
Willing to increase technical knowledge and available to travel, occasionally
Computer skills: Essential MS Office (Word, Excel, PowerPoint);
Languages: Italian, good in English.
Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.)
Sales & Customer oriented skills. Working within the team.
Detailed oriented & very well organized. What We Offer: Competitive compensation package                                                                                                                                                                                                                             Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.                      Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts                                                                                                                                                  Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program              Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.                                                          Meal vouchers: Receive meal vouchers to enhance your work-life balance.      Hybrid work arrangement     

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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