Customer Contact
3 settimane fa
CHI SIAMO Aira è un'azienda svedese fondata nel 2022 dal Gruppo Vargas con sede a Stoccolma. Siamo un'eccellenza nel campo dell'energia domestica di nuova generazione e operiamo in Italia, Germania e Regno Unito.
Ci concentriamo su soluzioni innovative per il riscaldamento e l'acqua calda utilizzando tecnologia avanzata. Nel 2024 inizieremo a produrre i nostri prodotti in una nuova fabbrica a Wroclaw in Polonia.
Stiamo cercando persone appassionate ed esperte che vogliano unirsi a noi per diffondere la tecnologia dell'energia pulita e portarla in ogni abitazione.
IL RUOLO Per il nostro Hub Veneto (Padova) cerchiamo un Customer Contact gestione commessa che avrà il compito di pianificare i progetti di installazione al fine di garantire un servizio continuo e puntuale ai nostri clienti.
Da questa figura dipendono performance e prestazioni dell'intero hub e la pianificazione di tutte le risorse, tra cui installatori commerciali e tecnici.
La risorsa sarà il principale punto di contatto per i clienti, assicurandosi che risorse e personale siano assegnati correttamente e che le tempistiche di installazione prefissate vengano rispettate.
LE RESPONSABILITÀ Programma le visite dei nostri tecnici specializzati;Gestione commessa;Gestisce la pianificazione delle installazioni e dei nostri esperti;Crea gli ordini di vendita e di acquisto attraverso il nostro ERP;Controlla tutte le diverse fasi dell'installazione attraverso il CRM interno;È il responsabile locale dei diversi IT tool utilizzati;Si coordina con i principali stakeholders interni ed esterni per garantire il successo dell'installazione e la soddisfazione del cliente.IL TUO PROFILO Esperienza in posizioni come Operations Coordinator / Customer Service;Esperienza in Excel (Pivot, sorting, calculations);Esperienza in planning system / MRP / ERP quali Microsoft Dynamics, SAP, Netsuite o simili;Ottime capacità di gestione, organizzazione e pianificazione;Capacità di lavorare in un ambiente dinamico e in crescita;Buona dialettica e ottime doti interpersonali;Una precedente esperienza a contatto con il pubblico / ambito B2C è desiderabile.COSA TI OFFRIAMO Un salario competitivo;Un interessante pacchetto di benefit;L'opportunità di costruire un'azienda globale e trasformare un settore industriale;Una cultura aziendale aperta e inclusiva con molte opportunità di crescita e formazione.La ricerca è rivolta ad entrambi i sessi (L. 903/77). Si invitano gli interessati/e ad inviare un C.V. con autorizzazione al trattamento dati (D.Lgs. 196/2003).
Sei pronto a trovare un reale significato al tuo lavoro? Ci piacerebbe che tu ti unissi a noi Candidati ora.
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