Customer Service Representative Prom

1 giorno fa

BOLOGNA, Italia Hertz A tempo pieno

**Job title / Reporting to**:
The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager
**Job purpose**:
The primary goal for a CSR Prom is to provide excellent customer service experience.
This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.
**Key-result areas**:
- Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
- Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
- Streamline and optimize the available Company assets (eg.
cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
- Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
- Maximize profit by offering services and ancillary products to Customers.
- Management of daily branch petty cash (if required).
**Educational Background**:
High School Graduation or University education.
**Professional Experience**:
Previous sales and customer service experience.
**Knowledge**:
- Fluent Level of English (+ second language)
- Microsoft Office
- Full Driving License
**Skills & Competencies**:
- Excellent organizational and time management skills
- To be proactive
- Problem solving
- Effective Communication
- Ability to work well as a team with 100% customer focus
- Selling proposition
- Ability to work in a fast work environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication
- Enthusiastic, flexible and positive attitude towards selling.
- Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
- Flexibility to work days, nights, weekends and on bank holidays

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