B2B Service Director

3 mesi fa

Milano, Italia Canon Emea A tempo pieno

Job Purpose and Summary As Service & Support Director you are responsible for leading Canon Italy´s Service & Support and Professional Services Organization, ensuring efficient service operations and business growth.
Together with your team you not only deliver efficient service propositions and pricing strategies to protect our long-term service margin but ensure best in class service delivery for our customers.
What we give Leads Canon Italy´s Service and Support and Professional Services Function for direct and indirect sales channels in a competitive and efficient set up; acts as a proactive strategic center of excellence for efficient service propositions, competitive service cost price setting and long-term protection of service margin; ensures partner accreditation and technical support for indirect channel; ensures and enforce implementation of EMEA service standards and methodologies to create and foster local best in class service operations; ensure the delivery of financial contribution from traditional and professional services, maximizing opportunities to grow additional services whilst having a strong focus on control of cost of sales and SGA; is responsible for overall achievement of customer satisfaction objectives; ensures that development and growth opportunities for the Service & Support people are attained and employee experience is kept at the highest possible level; leads the team ensuring compliance with legal and corporate rules; builds and maintains strong relationships with key internal and external stakeholders.
What we ask We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of working and the ability to see the world the way their customers do.
You will need • Demonstrated track record preferably in either Service & Support or Professional Services Management; • strong proactive change management and innovation mindset track record; • process management skills and knowledge (ideally Prince2, APMP,…) will be required; • inspiring and motivational leadership style based on KPI`s accompanied by goal and outcome orientation with a strong coaching focus: "make it happen"; • customer oriented mindset; • capability to operate successfully in complex matrix organizations; • ability to comprehensive manage the Function P&L; • ability to actively interact and build relationships at all levels of the organization; also with stakeldholders outside of Italy as part of the European organization; • act as a role model of Canon`s leadership principles; • mother tongue Italian; • fluent English.
You will need Further information Focus on the customer Apply high standards of accuracy Drive for results Create solutions to problems Take ownership & accountability Innovates by building on skills & experience Develops and coaches others.

  • B2B Service Director

    3 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job SummaryAs a Service and Support Director at Canon, you will lead the company's Service and Support organization in Italy, driving efficient service operations and business growth. You will be responsible for developing and implementing strategies to protect the company's service margin, ensuring best-in-class service delivery to customers, and fostering...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. Your team will deliver high-quality service propositions and pricing strategies to protect our long-term service margin, while ensuring best-in-class service...

  • Service Director

    1 mese fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • Service Director

    1 mese fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • B2B Service Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Description:As a Service and Support Director at Canon, you will be responsible for leading the company's Service and Support organization in Italy. Your primary goal will be to ensure efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • B2B Service Director

    1 settimana fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Summary:As the Service & Support Director at Canon, you will be responsible for leading the company's service and support operations in Italy. This role involves overseeing the efficient delivery of service propositions and pricing strategies to protect the company's long-term service margin. Additionally, you will ensure best-in-class service delivery...

  • B2B Service Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Description:As a key member of the Canon team, you will be responsible for leading the Service and Support organization in Italy. This role requires a strong leader who can drive business growth, ensure efficient service operations, and deliver best-in-class service to our customers.Key Responsibilities:Lead the Service and Support organization in Italy,...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations (CSO) in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and...

  • Service Operations Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Operations Director

    3 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Operations Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    We are seeking a highly skilled and experienced Service Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and Support...

  • Service Director

    2 settimane fa

    Milano, Lombardia, Italia Revvity A tempo pieno

    Job SummaryThe Service Director will lead the day-to-day activities of a team of service engineers in Italy, providing high-quality service support to customers. This role requires leadership, effective resource deployment, talent acquisition, and execution of business strategy.Key ResponsibilitiesDevelop and leverage talent by identifying critical skills...

  • Marketing Director

    1 settimana fa

    Milano, Italia Michael Page International Italia S.R.L. A tempo pieno

    Opportunità di leadership per un brand di prestigio nel Food B2B Il ruolo permette di raggiungere obiettivi di crescita concreti Azienda Multinazionale leader nel settore Food B2B a livello globale, con un forte impegno nell'innovazione delle soluzioni alimentari e nella creazione di esperienze distintive per una clientela professionale.La realtà aziendale...

  • Marketing Director

    2 settimane fa

    Milano, Italia Michael Page International Italia S.R.L. A tempo pieno

    Opportunità di leadership per un brand di prestigio nel Food B2B Il ruolo permette di raggiungere obiettivi di crescita concreti Azienda Multinazionale leader nel settore Food B2B a livello globale, con un forte impegno nell'innovazione delle soluzioni alimentari e nella creazione di esperienze distintive per una clientela professionale. La realtà...

  • Customer Service Director

    2 settimane fa

    Milano, Italia Andrea Poletti & Associati A tempo pieno

    La società nostra cliente è un rinomato distributore operante nel settore dell'automotive, impegnato nel fornire prodotti e servizi di alta qualità.Per loro siamo alla ricerca di un CUSTOMER SERVICE DIRECTOR Sarà responsabile di guidare la visione e la strategia del servizio clienti per tutto il network aziendale, assicurando la massima soddisfazione del...

  • Marketing Director

    1 settimana fa

    Milano, Italia Michael Page International Italia S.R.L. A tempo pieno

    Opportunità di leadership per un brand di prestigio nel Food B2B Il ruolo permette di raggiungere obiettivi di crescita concreti Azienda Multinazionale leader nel settore Food B2B a livello globale, con un forte impegno nell'innovazione delle soluzioni alimentari e nella creazione di esperienze distintive per una clientela professionale.La realtà aziendale...

  • Marketing Director

    1 settimana fa

    Milano, Italia Michael Page A tempo pieno

    Michael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management".Un ruolo chiave per un esperto di marketing nel settore Food B2B, con l'opportunità di guidare strategie innovative e rafforzare un brand di prestigio a livello internazionale.Dettagli sul...

  • Marketing Director

    1 settimana fa

    Milano, Italia Michael Page International Italia S.R.L. A tempo pieno

    Opportunità di leadership per un brand di prestigio nel Food B2B Il ruolo permette di raggiungere obiettivi di crescita concreti Azienda Multinazionale leader nel settore Food B2B a livello globale, con un forte impegno nell'innovazione delle soluzioni alimentari e nella creazione di esperienze distintive per una clientela professionale.La realtà aziendale...