Hostess, Reign Restaurant
1 mese fa
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
To report to duty punctually, in order to maintain the integrity of co-workers and guestsTo consistently offer personal and friendly serviceTo have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotelTo ensure that the host stand is kept neat and clean at all timesTo have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)To efficiently track all covers in the dining room per station and have general knowledge of the union agreementTo help guests meet their colleagues by properly using the waiting list formTo attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employeesTo actively participate in the health and safety procedures as a way to reduce workplace related accidentsTo have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbookTo carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisorTo feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experienceTo maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experienceTo complete all duties assigned to you before leaving for the dayTo communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requestsTo offer guests coat check when necessary and retrieve guest coats when departingTo up-sell the buffet bar whenever present Qualifications Previous work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeMulti tasked when dealing with high volume of guest requestsMust be available to work various shifts including weekends and holidays Additional Information Visa Requirements:Must provide proof of eligibility to work inCanada.
Complimentary meal in our staff cafeteria each shiftExclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Meet James, the food and beverage manager in London
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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