Aftermarket Customer Service Manager

1 mese fa

Bardi, Italia Flowserve Corporation A tempo pieno

The security of your personal data is extremely important to Flowserve, that's why our recruiters will only contact you from an "@flowserve.com" email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent.
Job Title: Service Supervisor
Location: City, State, Country
ID: R-11221Job Category: SalesJob Type: Full timeIf a culture of excellence, innovation, and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity, and safety.
Role Summary: As a service supervisor, you are responsible for the management of all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well as ensuring and improving customer satisfaction.
Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.
Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.
Responsible for coordination between the cross-functional teams and assessing risks.
Flowserve counts on the Customer Service Supervisor to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. The position anticipates travel to customer sites and is organizationally based in the global Quick Response Centre (QRC) of FCD.
Responsibilities: Actively support a positive HSE culture to reduce lost time injuries and maintain a safe hazard-free work environment.Ensure and optimize the operational KPIs related to after-market services.Support existing customers and acquire new customers in coordination with the sales department related to after-market.Coordinate all warranty for FCD products within the sub-region and liaise with other QRCs worldwide.Provide first line of supervision to the Field Service Technicians to manage daily priorities.Perform field visits, assessments, and conclude service contracts.Monitor and ensure the profitability of the after-market department into the QRC in Mezzago.Participate in the development and implementation of innovative service processes and solutions.Interface management with internal engineering, external service providers, purchasing, quality, and other service/QRC locations worldwide.Enforce safety and quality expectations.Requirements: Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering, or similar, or equivalent experience.Ability to communicate with colleagues in an international environment.Basic plant and process knowledge of valves and actuators.Proficient in all testing requirements for valves, actuators, and positioners.Several years of professional and management experience, preferably in service and customer support.Very good written and spoken English skills and willingness to travel extensively.High quality awareness, commitment, and flexibility.Proficient computer skills for accessing and navigating systems including Oracle, SAP, and other software.Independent and team-oriented with an overall entrepreneurial mindset.Some travel may be required. What we offer: Friendly multicultural environment and team events.Life, accident, and health insurance.Cafeteria Package.Career development and training opportunities.Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone.

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