Product Owner Crm&Client Service

4 giorni fa

Milano, Italia Prada A tempo pieno

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.
Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
**JOB PURPOSE**
- The Product Owner - CRM & Client Service has the mission to drive the evolution of digital tools across the Group with the goal of driving a client centric approach across the organization.
The role will be in charge of the development of projects, processes and tools to support the organization and will follow through with projects from ideation to design and development and its implementation and fine-tuning.
**RESPONSIBILITIES**
- Ensure correct execution and completion of Digital CRM & Client Service Roadmap, meeting the correct deadlines (with both IT stakeholders in development and Business stakeholder in implementation and utilization) to drive a concrete business impact.
- Ensure proper implementation and utilization of all digital tools and services across CRM and Client Service teams, maximizing coverage of services across all markets considering the different needs of different departments.
- Report on KPIs to measure and evaluate the effectiveness of the project (e.g.
CRM Retail prospect conversion, Client Service tools to support customer needs, timeliness and upsells).
- Directly collaborate with other teams (both in Headquarters and the Regions) for support in implementing new digital tools and services.
- Support HQ CRM & Client Service team on executing pilots to further develop client engagement and assistance.
- Drive a user centric approach in a cross functional development team.
On a day-to-day basis you will work with software engineers, e-Operations, Scrum Masters, QA team and UX/UI designers to reach one common goal.
You will spread the product vision into the team and create a common understanding of the product.
You enable the team to solve problems in a transparent way.
- Implement a Use Case driven approach: the end goal of our entire Product team is to drive and support in delivering measurable value to our customers.
You will define the Use Case vision, strategy and goals.
You will be responsible for the concepts within the Use Cases.
You work closely with the other POs to ensure a consistent product experience for the customer.
- Partner with the store operations, client service, marketing, communication and any other relevant stakeholders to define the business requirements for the engineering team.
Work hand-in-hand with the other Product Owners in your area; partner and seek support from the Lead Product Owner in your area; contribute to the Product Owners chapter through knowledge sharing and exchanging best practices.
**KNOWLEDGE AND SKILLS**
- Successful studies in business management or engineering- 3/4+ years' experience working as Product Owner and/or Product Manager in cross functional teams- Solid background about CRM processes in terms of Clienteling and Client Service: design and backend integration patterns (4+ years of experience)- Understanding of online transaction flows/user experiences, and experience in the payment industry-
- Very good usage of AGILE and Waterfall project management tools- Familiarity with Atlassian tools (Confluence, Jira)- Familiarity with SCRUM, Agile or Design Sprint methodologies- Excellent interpersonal, communication, and written skills- Ability to maintain positive and healthy relationships with all project team members- Able to work independently taking ownership of assignments and seeking creative solutions- Flexible, adaptable to change, and able to multi task in a fast-paced diverse environment- Fluency in English and Italian, knowledge of other languages represent a plus although not mandatory- Proactive approach- Team worker

  • Product Owner CRM&client Service

    3 mesi fa

    Milano, Italia Prada A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative...

  • Product Owner Crm&Client Service

    3 giorni fa

    Milano, Italia Bof Careers A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • Product Owner Crm&Client Service

    1 settimana fa

    Milano, Italia Pradagroup A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • Product Owner Crm&Client Service

    1 settimana fa

    Milano, Italia Bof Careers A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • Product Owner Crm&Client Service

    2 giorni fa

    Milano, Italia Bof Careers A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • Product Owner

    7 mesi fa

    Milano, Italia LC-Service srl A tempo pieno

    LC-Service nasce da un'esperienza decennale nel settore informatico. Il costante contatto con differenti settori (Banking & Finance, Insurance, Industry, Energy, Automotive) costituisce la base per il Team di specialisti a disposizione dei nostri Clienti. La nostra presenza sul mercato è trasversale: operiamo all'interno dei maggiori settori spaziando...

  • Product Owner

    5 mesi fa

    Milano, Italia Product Heroes A tempo pieno

    xFarm Technologies is a tech company that aims to digitalize the agribusiness sector, providing innovative tools that can support agricultural entrepreneurs and stakeholders in managing their businesses. xFarm Technologies today supports the work of 300,000 farms, belonging to more than 50 supply chains and present on 3 million hectares in more than 100...

  • Product Owner

    3 mesi fa

    Milano, Italia Product Heroes A tempo pieno

    xFarm Technologies is a tech company that aims to digitalize the agribusiness sector, providing innovative tools that can support agricultural entrepreneurs and stakeholders in managing their businesses. xFarm Technologies today supports the work of 300,000 farms, belonging to more than 50 supply chains and present on 3 million hectares in more than 100...

  • Product Owner

    2 mesi fa

    Milano, Italia Product Heroes A tempo pieno

    xFarm Technologies is a tech company that aims to digitalize the agribusiness sector, providing innovative tools that can support agricultural entrepreneurs and stakeholders in managing their businesses. xFarm Technologies today supports the work of 300,000 farms, belonging to more than 50 supply chains and present on 3 million hectares in more than 100...

  • Product Owner

    6 giorni fa

    Milano, Italia Glinters A tempo pieno

    **Glinters**, recruiter specializzato nella ricerca e selezione di professional e manager, per prestigioso cliente attivo nello sviluppo di soluzioni blockchain in campo regtech, ricerca un: **PRODUCT OWNER** Il ruolo prevede la stesura di requisiti chiari, concisi e attuabili per il team di sviluppo, il Senior Product Owner sarà a stretto contatto con il...

  • Product Owner

    2 giorni fa

    Milano, Italia Iliad A tempo pieno

    In qualità di Product Owner entrerai a far parte del team di Software and Data Engineering e sarai responsabile della definizione dei requisiti del cliente e della gestione del Product Backlog.In qualità di Product Owner ti occuperai di: Collaborare con gli stakeholder interni ed esterni per comprendere le esigenze del cliente e tradurle in requisiti di...

  • Product Owner

    1 mese fa

    Milano, Italia iliad A tempo pieno

    In qualità di Product Owner entrerai a far parte del team di Software and Data Engineering e sarai responsabile della definizione dei requisiti del cliente e della gestione del Product Backlog. In qualità di Product Owner ti occuperai di: Collaborare con gli stakeholder interni ed esterni per comprendere le esigenze del cliente e tradurle in requisiti...

  • Product Owner

    4 giorni fa

    Milano, Italia Glinters A tempo pieno

    **Glinters**, recruiter specializzato nella ricerca e selezione di professional e manager, per prestigioso cliente attivo nello sviluppo di soluzioni blockchain in campo regtech, ricerca un:**PRODUCT OWNER**Il ruolo prevede la stesura di requisiti chiari, concisi e attuabili per il team di sviluppo, il Senior Product Owner sarà a stretto contatto con il...

  • Product Owner

    7 mesi fa

    Milano, Italia Flix SE A tempo pieno

    We're looking for a motivated and driven Product Owner to join our CRM Tech Team. With all the different tech and business roles and disciplines that we have within marketing, we all aim to “fill our buses & trains” with new + existing customers that ultimately turn into brand ambassadors. We not only support constant global market growth with our...

  • Product Owner

    4 giorni fa

    Milano, Italia Flix Se A tempo pieno

    We're looking for a motivated and driven Product Owner to join our CRM Tech Team.With all the different tech and business roles and disciplines that we have within marketing, we all aim to "fill our buses & trains" with new + existing customers that ultimately turn into brand ambassadors.We not only support constant global market growth with our marketing...

  • Product Owner

    5 mesi fa

    Milano, Italia Iliad A tempo pieno

    In qualità di Product Owner entrerai a far parte del team di Software and Data Engineering e sarai responsabile della definizione dei requisiti del cliente e della gestione del Product Backlog.In qualità di Product Owner ti occuperai di:Collaborare con gli stakeholder interni ed esterni per comprendere le esigenze del cliente e tradurle in requisiti di...

  • Product Owner

    4 mesi fa

    Milano, Italia Iliad A tempo pieno

    In qualità di Product Owner entrerai a far parte del team di Software and Data Engineering e sarai responsabile della definizione dei requisiti del cliente e della gestione del Product Backlog.In qualità di Product Owner ti occuperai di:Collaborare con gli stakeholder interni ed esterni per comprendere le esigenze del cliente e tradurle in requisiti di...

  • Product Owner

    7 giorni fa

    Milano, Italia Iliad A tempo pieno

    In qualità di Product Owner entrerai a far parte del team di Software and Data Engineering e sarai responsabile della definizione dei requisiti del cliente e della gestione del Product Backlog.In qualità di Product Owner ti occuperai di:Collaborare con gli stakeholder interni ed esterni per comprendere le esigenze del cliente e tradurle in requisiti di...

  • Product Owner

    3 mesi fa

    Milano, Italia Gielle Informatica Recruiting A tempo pieno

    **Gielle Informatica srl**, società di consulenza informatica da oltre 40 anni. La nostra divisione **Recruiting**, che vanta una lunga esperienza nella ricerca e nella selezione di personale ICT, è alla ricerca di una o più figure corrispondenti alla seguente richiesta: **Product Owner** **Sede di lavoro**:Milano (modalità ibrida) **Requisiti**: -...

  • Product Owner

    3 settimane fa

    Milano, Italia Gielle Informatica Recruiting A tempo pieno

    **Gielle Informatica srl**, società di consulenza informatica da oltre 40 anni.La nostra divisione **Recruiting**, che vanta una lunga esperienza nella ricerca e nella selezione di personale ICT, è alla ricerca di una o più figure corrispondenti alla seguente richiesta:**Product Owner****Sede di lavoro**:Milano (modalità ibrida)**Requisiti**:- Almeno 5...