Customer Service Assistant
2 settimane fa
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Order entry and management for domestic and foreign customers
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
Assure all orders are administered accurately.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Be "The Voice" of the customer in the improvement of service levels within the organization.
Skills/Qualifications:
- Customer Service,
- Product Knowledge,
- Quality Focus,
- Problem Solving,
- Market Knowledge,
- Documentation Skills,
- Listening,
- Phone Skills,
- Resolving Conflict,
- Analyzing Information,
- Multi-tasking,
Education and training: High school, general education degree or equivalent.
Computer knowledges: Familiarity with Windows, Microsoft outlook
Language skills: Fluent in Italian, English
Experience: 3+ years of experience in similar roles
The offer is aimed at people belonging to the Protected Categories (Article 1 -L.68 / 99)
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