Housekeeping Supervisor
19 ore fa
**ROCCO FORTE HOTELS**
**HOTEL DE LA VILLE**
**Rome**
Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect.
**ASSISTANT EXECUTIVE HOUSEKEEPER**
**Main purpose**:
**Reports to**: Executive Housekeeper.
**Main duties & responsibilities**:
- Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest's needs;
- Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
- Help in maintaining all department inventories and cleaning schedules;
- Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;
- Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development;
- Comply with the financial objectives of the department.
**We offer**:
- Fixed-term contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
**Competencies required**:
- **Managing Team Performance**:Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- **Personal Effectiveness**:Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- **Personal and team development**:Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- **Business awareness**:Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- **Service excellence**:Delivers service standards, which consistently exceed guest expectations.
- **Technically skilled**:Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
**Other requirements**:
- Fluent in Italian;
- English knowledge (intermediate level);
- PC literate;
- Previous professional experience in the same role is preferred;
- High School certificate.
**Workplace**: Hotel De La Ville, Via Sistina 69, 00187, Roma.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
- Mensa aziendale
Retribuzione supplementare:
- Quattordicesima
- Straordinario
- Tredicesima
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