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Senior Manager Operations Service Management
3 mesi fa
SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT
COMPANY & ROLE HILIGHTS
Fresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a
Senior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO).
The professional will report into VP Digital Services Operations and will manage a team of approximately +10 FTEs based in Germany. In this role, you will ensure the readiness of the team for the ongoing delivery operational services within the organization. Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives.
You will have a permanent Italian contract, with the availability to work fully remote from Italy.
RESPONSIBILITIES
Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals
Provide mentoring, guidance, coaching, and development opportunities for team members.
Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions
Allocate resources effectively to meet service demands.
Identify and drive change in a forward-looking, solution-oriented and proactive manner
Ensure a strong and motivated team by driving alignment between team members and business goals
Drive team development by identifying and coaching talent and ensuring transparent and participative communication
Participate in handling incidents and problems
Establish key performance indicators (KPIs) and regularly monitor and report on the performance of services.
Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery.
REQUIREMENTS
University / postgraduate (Master/Bachelor) degree in IT Technology or similar
Extensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development
Several years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives.
Strong communications skills with the ability to communicate effectively across the organization
Hands-on mentality with the ability to work operationally
Accountable and proactive with experience in managing stakeholders across the organization
Strong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security)
Solid understanding of the basics of e-health, data security and related topics
Current knowledge of IT and digitalizationwith expertise in HL/- and FHIR
High Language proficiency in English is a must (writing, reading, and presenting)
Proficiency in German would be an advantage
Willingness to travel as per business requirements
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