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Senior Program Manager, Onboarding, Direct Fulfillment
3 mesi fa
Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Supply Chain Optimization Technologies (SCOT) team might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world. Click here for a short informational video on SCOT:
The Direct Fulfillment (DF) Onboarding Team is responsible for the integration of vendors with the DF processes and systems. This covers candidate validation, account configuration, vendor training, vendor ramp-up and handover to operations (Ops) management. As a DF Onboarding Sr. PM, you will be responsible for EU vendor's integration within DF program for a strategic cohort. You have the passion to continually innovate in our integration processes, work backwards from vendor experience and towards providing the best and smoother onboarding process. The role requires interaction with multiple stakeholders (both internal and external), across product families and locales. You will be accountable for raising the bar on vendor onboarding experience while influencing business-critical decisions that improve DF Ops performance for newly integrated vendors.
Key job responsibilities
- Leading strategic projects across various product categories, while collaborating with multiple partner teams to define long-term business and strategic priorities for these domains.
- Drive automation through providing Vendors better tools to self-serve.
- Drive improvements working with DF Tech/Product Team and join forces with Retail for long-term and tactical planning.
- Driving and leading continuous improvement initiatives with Carriers, Vendors, Customer Service and Retail teams to improve customer experience, vendor experience and processes.
- Collaborate with team to improve tracking and monitoring of pipeline to increase team efficiency.
- Analyzing, tracking and improving vendor's DF integration process for First Party Amazon Carriers and Third Party partners across all EU marketplaces.
- Preparing for and leading Ops calls, business reviews (XBRs) and workshops (internal/external) and advising Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
