Head Of Service

2 mesi fa

Lazio, Italia Kion Group Ag A tempo pieno

Head of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions. Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly in Europe, the Middle East, and Africa.
In this growing market segment, Baoli EMEA is currently enhancing its central After Sales and Technical Support team in Lainate, Italy. Our goal is to provide the best in class After Sales Services to our network partners. Therefore, we are looking for a Head of Service & Business Operations . In this position, you manage the central Baoli After Sales team and are hands-on responsible for the After Sales and Product Support across EMEA. You will collaborate with other central management functions on defining and implementing strategic measures to improve the After Sales performance towards dealers and customers in EMEA.
Please note: In this position, you will work in English, as our network partners are located all around Europe, the Middle East, and Africa.
Your general responsibilities: You manage the Service & After Sales business of Baoli EMEA: Steering all After Sales related processes & operational activities together with your team
Fostering our relations with internal as well as our external dealer network
Taking care to commercially grow the after sales business in EMEA
Defining and implementing strategic measures to professionalize our product support

You lead a team of 5 direct and additional dotted line reports
You manage budget and personnel planning
You measure and steer the operational and financial KPIs and take actions accordingly
Details about your area responsibilities in Baoli EMEA Service & After Sales: Dealer relationship management in EMEA Nurture our diverse and growing dealer network in all regards of After Sales support
Ensure the proper quality and quantity of provided support, guidance, and ensuring compliance with company standards and service protocols
Gather feedback and drive necessary changes to make Baoli's product support and after sales offering a competitive advantage in the EMEA market
Parts support and business development Ensure proper parts identification and parts order processes for our dealer network
Work closely with our KION factories in China as well as central functions to improve our parts business support level and maximizing our after sales business
Define and track parts performance towards S&S (Sales & Service) network in collaboration with our KION parts warehouse
Define Baoli EMEA parts and software pricing and establish necessary price adjustments
Technical support, trainings & documents Ensure proper remote and on-site support (on 1st and 2nd level)
Make sure trainings for dealers are planned and performed, so they are well-versed in the latest truck models, service techniques, and best practices
Collaborate with factory on creation and publication of technical documentation and information
Plan, execute and track technical field campaigns
Product launches, warranty & quality feedback Collaborate with Product Management, Production and Sales departments on launching and developing new products, safeguarding Service requirements are matched
Ensure the proper technical execution of Baoli PDI (Pre-delivery inspection) in Europe
Overlook warranty procedures and performance
Gather and provide structural feedback on quality issues towards the KION factory in China
Strategic development of After Sales performance Analyse data from the field. Steer KPIs, share insights and define short- and long-term measures to professionalize and grow the business
Oversee the integration and utilization of technology, such as remote monitoring systems or diagnostic tools, to streamline service operations and enhance efficiency
Team and budget management Manage, empower and enable your team members
Communicate and demonstrate how to deliver excellent product support
Drive change initiatives, implementing new service processes, and communicate to ensure seamless adoption within the dealer network
Manage budgets across different regions, optimize costs, and ensure effective resource allocation for service operations within each territory
Your qualifications: Experience in managing after sales operations. Preferably in multiple countries, understanding regional regulations, and adapting service processes
Profound experience in After Sales & Service business models, products, and operations
A good technical know-how regarding forklifts and/or similar products
Experience in collaborating and developing a centralized dealer network
Familiarity in defining, communicating and executing strategic projects
Experience in leading employees disciplinary as well as functional
Ability to collaborate on a corporate level with other senior managers
Organized, solution-driven as well as pragmatic and pro-active mindset
Ability to challenge the status quo and continuously strive for improvements
Active, self-starting approach with a can-do attitude
Strong communication & facilitation skills
Fluent in written and spoken English
What we offer: A company with future: Baoli EMEA is a growing company in a very dynamic business field, as part of German KION Group we are building up a solid base for long-term success
A job which allows you to have a real impact: As part of a comparable small business unit within KION Group, you have the chance to implement your ideas to improve the Baoli processes and business model
Our basics: Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a cantina with company subsidized prices, an open and friendly working environment

#J-18808-Ljbffr

  • Head Of Sales

    5 mesi fa

    Lazio, Italia Culture Digitali Srl A tempo pieno

    Descrizione Pubblicato il 17/05/2024 Head of Sales Agenzia Creativa Azienda: Per Agenzia Creativa Indipendente siamo alla ricerca di un Head of Sales Job Description Responsabilità: Impostare e definire l'approccio alle attività di new business dell'Agenzia Trovare e gestire partecipazioni a gare creative Partecipare alla generazione di proposte economiche...

  • Head Of Service

    1 mese fa

    Lazio, Italia Kion Group Ag A tempo pieno

    Head of Service & Business Operations page is loaded Head of Service & Business Operations Apply locations Lainate (MI), Italy time type Full time posted on Posted 18 Days Ago job requisition id JR-0057446 What we offer: Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as...

  • Head Of Service

    2 mesi fa

    Lazio, Italia Kion Group Ag A tempo pieno

    Head of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly...

  • Head Of Service

    3 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business Operations Baoli EMEA is a member company of Germany’s KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions. Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers...

  • Head Of Service

    2 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly...

  • Head Of Service

    2 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business OperationsBaoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly in...

  • Head of Operations

    6 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    Rif.: OPE-W-MBA Head of Operations Il nostro cliente, una prestigiosa Confidenziale armiera italiana riconosciuta a livello internazionale, sta cercando un|una: Head of Operations L\'Head of Operations sovrintende le attività dei dipartimenti di Produzione e Ricerca e sviluppo supportando il CEO nello sviluppo del business. Principali...

  • Head Of Asset Management

    6 mesi fa

    Lazio, Italia Green Recruitment Company A tempo pieno

    Job title: Head of Asset Management - Renewables Location: Rome, Latium, Italy (On-site) TGRC is looking for an experienced and ambitious Head of Asset Management to work within the renewables sector in Rome, Italy. The Head of Asset Management will be supporting the Site Team Responsible for supporting site quality monitoring and the definition of...

  • Head Of Legal Department

    1 mese fa

    Lazio, Italia Tailor&Fox Srl A tempo pieno

    Our Client is a leading international Company providing innovative and flexible leasing solutions.Operating in over 40 countries, the Company specializes in knowledge of product sectors and assets, particularly in the markets of transportation, industrial equipment, and technology.To strengthen their internal structure, they have entrusted us with the search...

  • Head Of Export Sales

    6 giorni fa

    Lazio, Italia Agudio By Leitner Ropeways A tempo pieno

    Head of Export Sales DEMACLENKO , as one of the leading companies for snowmaking systems, enables the snow safety of winter sports areas worldwide.Continuous innovation leads to increasingly resource-efficient and environmentally conscious solutions.Join our team in Sterzing as HEAD OF EXPORT SALES You actively work in sales by maintaining and expanding our...

  • Head Of Export Sales

    6 giorni fa

    Lazio, Italia Agudio By Leitner Ropeways A tempo pieno

    Head of Export Sales DEMACLENKO , as one of the leading companies for snowmaking systems, enables the snow safety of winter sports areas worldwide. Continuous innovation leads to increasingly resource-efficient and environmentally conscious solutions.Join our team in Sterzing asHEAD OF EXPORT SALES You actively work in sales by maintaining and expanding our...

  • Head Of Marketing

    2 mesi fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing & CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...

  • Head Of Marketing

    2 mesi fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing & Communication Roma - 2 Settembre 2024 ID - VC249 Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando...

  • Head Of Marketing

    2 mesi fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...

  • Head Of Marketing

    4 settimane fa

    Lazio, Italia Borderless Capital A tempo pieno

    About Hex Trust Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers.Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Head Of Marketing

    4 settimane fa

    Lazio, Italia Borderless Capital A tempo pieno

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Head Of Washing

    2 mesi fa

    Lazio, Italia Career141 A tempo pieno

    Job Title: HEAD OF WASHING ( Denims ) Package : USD 5000 - USD 8,000 + Accommodation + Car + Driver + Air Ticket Location: DHAKA, BANGLADESH Company Overview: Our Client is a leading apparel Denim manufacturing company known for its commitment to quality and innovation.As a top player in the industry, we are seeking a highly skilled and experienced...

  • Head Coach

    1 mese fa

    Lazio, Italia Culture Digitali Srl A tempo pieno

    Join the Nike Team as a Head CoachAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world.As a Head Coach, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth.About the RoleWe're looking for a talented and experienced retail professional to lead...

  • Global Head of Procurement

    6 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    Bramwith Consulting (url removed) Global Head of Procurement - Electronics Global Technology SME Location - Copenhagen, DE; Relocation support provided. Salary - 1.15M DKK annual (150k) base salary Bonus & Benefits Contact - Rikard, JobsRLbramwithconsulting.co.uk This growing, international, mid-sized technology company is undergoing a period of...

  • Head Of Marketing

    2 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Per international sport & outdoor company sita nel nord Italia, stiamo selezionando lo / la Head of Marketing. La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità. ...