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GENOVA, Italia Philips Iberica Sau A tempo pienoJob Title Service Readiness Engineer Job Description Representing the WW (Worldwide) service team as a global point of contact within the Enterprise Informatics (EI) group. Your role: Execute the Service expert testing & validation plans required to support the commercialization programs. Coordinate and verify the WW service plans and activities with the...
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Genova, Italia Philips Iberica SAU A tempo pienoJob Title Service Readiness Engineer Job Description Representing the WW (Worldwide) service team as a global point of contact within the Enterprise Informatics (EI) group. Your role: Execute the Service expert testing & validation plans required to support the commercialization programs. Coordinate and verify the WW service plans and activities with...
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Service Readiness Engineer
2 mesi fa
JOB DESCRIPTION Job TitleService Readiness EngineerJob DescriptionService Readiness Engineerrepresenting the WW (Worldwide) service team as a global point of contact within theEnterprise Informatics(EI) group.Your role:Execute the Service expert testing & validation plans required to support the commercialization programsCoordinating and verifying the WW service plans and activities with the global service community throughout the post commercial release life cycle of each product.Work closely with Service Readiness Leadrole to regularly reviewnew programs & software versions to assess the service delivery requirements, resources, and training requirements.
Work closely with Service Readiness Lead role to update and supportthe Customer Support Product Plan (CSPP).Define service training requirements forassignedproducts or programs Gather and improve product serviceabilityas input for upcoming program requirementsCreate andreviewcommercialization deliverables including service documentation, customer documentation and training packages.Perform validation of software releases by FCO (Field Change Order) processManage the First of Kind (FOK) installationas a SubjectMatter Expert (SME) and provide relevant feedback to stakeholders.Implement improvement opportunities based on Service feedback associated to customer experience, product, and operations.Assume a SME role (with related certification)for third-party Software and solutionsResponsible for service readiness of new platform service deliverablesYou're the right fit if you have:University Degree/Master Degree or equivalent in IT, technical field or a related field.1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.Strong ability to collaborate with internal and external stakeholders.Strong team player attitude.Good flexibility ad positive attitude towards changes.English language skills in addition to italian as local language.Please share an English copy of your resumeAbout PhilipsWe are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.• Learn more about .• Discover .• Learn more about .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
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