Claims Team Lead, Casualty

Casualty Claims Team LeadMilan, ItalyAs a Claims Team Lead you will play a critical role in AXA XL Claims Casualty team in Italy. You will support and guide a team of Claims Specialists to drive files to resolution and achieve the best possible outcomes for AXA XL and its clients in accordance with established guidelines. As part of the AXA XL Italy branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.This is a a regulated role under the Central Bank of Ireland's Fitness and Probity regime.DISCOVER  your opportunityWhat will your essential responsibilities include?management and coordination of fellow Claims Specialists to drive files to resolution,management of assigned claims, settling and implementing cases strategy under the direction of the Claims Manager and in accordance with Company guidelines and procedures,be a point of reference for technical and administrative issues,maintenance of assigned reporting and controls across the Casualty Claims direct reports,review and control claims data to support strategic analysis, prioritization, and decision making,management of direct reports workload and allocation, with provision of technical oversight, coaching and development to the team members,drive of continuous improvement and learning in the team and active support of short- and long-term initiatives contribution to the costs control and to the performance of technical results,engagement in projects outside current role and/or with expanded responsibility,collaboration with the Underwriting team and key partners in connection with claim trends, marketing and business development and retention activities,connection with distribution partners and accounts to establish Claims' value and service proposition.You will report to the Italy Third Party Claims Manager.SHARE your talentWe're looking for someone who has these abilities and skills:Relevant experience in similar roles or in claims handling and/or people managementGood understanding of claims rules, processes and procedures.Ability to handle large/complex claims and to manage preventive actions.Fluent speaking/writing in Italian and English.Lead by example with enthusiasm by getting the team to embrace strategies and resolving potential conflicts. Support Team development in order to increase knowledge. Share best practice and to ensure that relevant professional standards are met.Accept responsibility of taking decisions and for his/her individual actions and be able to share responsibility as team member. Stakeholder management: cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties.Customer centricity: place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advices and solutions. Act as a brand ambassador.Collaborative working: excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement.Facilitate transversal/cross function collaboration, create trust and develop a "share-to-succeed" mindset. FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.comInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.  At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance CharterLearn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars:Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.For more information, please see axaxl.com/sustainabilityJob SummaryJob number: 14003000R1D20240904Date posted : 2024-10-14Profession: Property & Casualty InsuranceEmployment type: STANDARD