It-Customer Experience Specialist

3 giorni fa

Lazio, Italia Daiichi-Sankyo Europe A tempo pieno

**Passion for Innovation. Compassion for Patients.**
With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer. Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.
Siamo alla ricerca del seguente profilo:
Customer Experience Specialist (Informatore Medico Specialist)
Territorio di competenza: Territori Sud Emilia
Specialty Business Division (SBD)
Daiichi Sankyo Italy
**Scopo della posizione**
Il Customer Experience Specialist guida il processo di collaborazione personalizzata basata su dati oggettivi -Customer Experience - con interlocutori sanitari, diventando punto di riferimento e di consulenza.
**Ruolo & Responsabilità**
- Sceglie, da una serie di opzioni consigliate, i _customer journey e customer engagement plan _più adatti per i suoi customers;
- Utilizza un approccio ''omnicanale'', interagendo con i customer a lui assegnati come punto di contatto primario attraverso diversi canali, comprese le interazioni di persona e remote;
- Coordina e gestisce vari touchpoints** **con i customer assegnati, in qualità di punto di contatto primario, comprese campagne di marketing agile, simposi, visite, chiamate, collaborando con diverse funzioni (ad es. Area medica, Market Access) per garantire un'esperienza ottimizzata al customer;
- Gestisce i messaggi per fornire un'esperienza personalizzata;
- Guida in modo proattivo lo scambio di informazioni tra i ruoli sul territorio e in ufficio;
- Costruisce relazioni orientate al valore con gli operatori sanitari e sviluppa una profonda comprensione delle loro esigenze;
- Restituisce i dati al team di Advanced Analytics attraverso vari strumenti, incluso CRM;
- Esamina continuamente i dati di coinvolgimento del cliente e valuta le priorità sulla base di approfondimenti specifici;
- Territorio di lavoro: Sud Emilia;
- Gradita residenza zone Bologna/Ravenna.
**Istruzione ed esperienza professionale**
- Conoscenza approfondita delle reti locali e dei loro processi/strutture decisionali;
- Esperienza nel ruolo di almeno 2 anni;
- Gradita esperienza in ambito cardiovascolare;
- Laurea specialistica ad indirizzo scientifico ( come da normativa per lo svolgimento del ruolo);
- Ottime capacità di utilizzo strumenti in ambito IT (Pacchetto Office, PC, Tablet).
**Competenze richieste**
- Ottime capacità nel costruire relazioni durature con tutti gli stakeholder;
- Ottime capacità di ascolto e comunicazione;
- Forti capacità di influenza del proprio interlocutore;
- Ottime capacità di collaborazione in team;
- Capace di prendere decisioni ed iniziative e imparare da esse (sia successi che fallimenti);
- Attento e curioso rispetto alle esigenze del cliente;
- Bravo nella ricerca, soprattutto di nuovi customer (trovare nuovi contatti);
- Mentalità Analitica e guidata dai dati.
**What we offer**:
**Working at Daiichi Sankyo

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