Senior Technical Support Engineer Lead

14 ore fa

Milano, Italia Buscojobs A tempo pieno

At Main Streaming , we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.

With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.

We are looking for a: Senior Technical Support Engineer Lead Job Description: As a Senior Technical Support Engineer Lead at Main Streaming, you will lead and mentor a team of technical support engineers, and take on the most difficult analysis/troubleshooting, providing exceptional customer support for our CDN and video streaming solutions.

You will be responsible for ensuring timely resolution of customer issues, maintaining high levels of customer satisfaction, and driving continuous improvement within the support team.

Key Responsibilities: Lead and mentor a team of technical support engineers, fostering a positive and collaborative work environment.

Provide advanced technical support to customers, resolving complex issues and escalating as needed.

Oversee incident management processes, ensuring timely resolution and effective communication with customers.

Identify and analyze recurring issues, implementing solutions to prevent future occurrences.

Maintain and update the knowledge base, ensuring it is comprehensive and accessible to the support team.

Monitor team performance, set goals, and provide regular feedback and coaching.

Handle escalated customer issues, working with other teams to resolve problems efficiently.

Continuously identify opportunities for process improvement, streamlining workflows and enhancing efficiency.

What we're looking for: PASSION FOR THE PRODUCT: Professional attitude towards software craftsmanship including testing and a passion for writing good documentation.

PROACTIVITY: You are confident enough to self-start your project and set your priority in autonomy while working with a group of international peers.

EAGERNESS TO LEARN: You don't get scared of something new, we provide you an environment where you can improve every day.

TEAMWORK: A high degree of collaboration, we are a team, we develop and grow together.

ENGLISH: Professional proficiency level, you will share your time within an international Team.

SKILLS 6+ years of experience in B2 B Saa S Technical Support, working with Enterprise customers, and 2+ years of team lead or management experience.

Strong experience at hiring, coaching, and training Support Engineers.

Experience managing a team to meet and exceed their individual, team, and company goals.

Fundamental understanding how the Internet works (OSI Model).

Experience troubleshooting DNS, SSL/TLS, HTTP and Streaming Protocols.

Experience troubleshooting network connectivity issues, BGP routing, etc.

Experience in command line, and tools, including curl, dig, traceroute, openssl, git, etc.

Experience with scripting languages (Python, Bash, etc.) and network tools (Wireshark, tcpdump, etc.) is a plus.

Strong technical knowledge of CDN technologies, video streaming protocols, and network infrastructure.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills.

Ability and willingness to work occasional weekends, holidays, after hours, and shifts.

Fluent proficiency in English is mandatory, other languages are a plus.

What we offer: A young, dynamic and entrepreneurial environment where to develop and grow.

An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future.

A growth path aimed at improving your professionalism.

Breakfast, lunch and snacks in our office.

Access to E-Learning platform.

Salary and benefits will be assessed in relation to the candidate's experience and skills.

In Main Streaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and committed in making the world a better place.

#J-18808-Ljbffr

  • Senior Technical Support Engineer Lead

    2 settimane fa

    Milano, Italia Mainstreaming S.P.A A tempo pieno

    At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.We are looking for a: Senior...

  • Senior Technical Support Engineer Lead

    2 settimane fa

    Milano, Italia Mainstreaming S.P.A A tempo pieno

    At MainStreaming , we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution. We are looking for a: Senior...

  • Senior Technical Support Engineer Lead

    2 settimane fa

    Milano, Italia MainStreaming S.p.A A tempo pieno

    At MainStreaming , we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution. We are looking for a: Senior...

  • Senior Technical Support Engineer Lead

    14 ore fa

    Milano, Italia Mainstreaming S.P.A A tempo pieno

    At Main Streaming , we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.We are looking for a: Senior...

  • Senior Analytical Technical Support Engineer

    6 mesi fa

    Milano, Italia Sas A tempo pieno

    Senior Analytical Technical Support Software Engineer - Hybrid  Nice to meet you! We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...

  • Software Engineer

    4 settimane fa

    Milano, Lombardia, Italia ManpowerGroup A tempo pieno

    Join us at {company} as a highly skilled Software Engineer! We are seeking a technical lead to oversee the development of our software systems.Key Responsibilities:Lead a team of software engineers in the development of our software systems.Ensure the timely delivery of high-quality software products.Collaborate with cross-functional teams to identify and...

  • Senior Mechanical Engineer

    1 mese fa

    Milano, Lombardia, Italia Arup A tempo pieno

    Senior Mechanical Engineer - Data Centre Projects LeadArup is seeking a Senior Mechanical Engineer to lead our Data Centre Projects team in Milan. As a key member of our Building Services Engineering team, you will be responsible for designing and delivering mission-critical facilities that meet the needs of our clients.Key Responsibilities:Lead...

  • Senior Technical Project Lead

    4 settimane fa

    Milano, Lombardia, Italia Celonis A tempo pieno

    About the Role:We are seeking an experienced Senior Technical Project Lead to join our Celonis Services team. As a key member of our team, you will be responsible for delivering end-to-end implementations of our process mining technology to our largest and most strategic customers.Key Responsibilities:Support customers in understanding how to build best...

  • Senior Technical Product Lead

    4 settimane fa

    Milano, Lombardia, Italia Vodafone A tempo pieno

    About the RoleAs a Senior Technical Product Lead at Vodafone, you will play a pivotal role in defining the product strategy and ensuring the successful delivery of high-quality technical solutions that align with our business objectives. Key Responsibilities• Collaborate with cross-functional teams to develop and maintain a comprehensive product roadmap...

  • Senior Technical Support Specialist

    4 settimane fa

    Milano, Lombardia, Italia Kardex A tempo pieno

    As a Senior Technical Support Specialist at Kardex, you will be responsible for providing technical support for our products, applications, and service solutions to our customers.Key Responsibilities:Provide technical support for Kardex systems and solutions.Ensure all works are carried out safely and in accordance to local law and the core values.Train...

  • Senior Technical Utilities Engineer

    1 mese fa

    Milano, Lombardia, Italia Https:Www.Energyjobline.ComSitemap A tempo pieno

    Role OverviewWe are seeking a highly skilled Senior Technical Utilities Engineer to join our Life Sciences division in Milan. As a key member of our Building Service Department, you will be responsible for supporting the development of projects through all phases of the project life cycle, from basic design to commissioning.About the RoleThis is an excellent...

  • Senior Mechanical Engineer

    1 mese fa

    Milano, Lombardia, Italia Arup A tempo pieno

    Senior Mechanical Engineer OpportunityAt Arup, we are seeking a skilled Senior Mechanical Engineer to join our Science, Industry and Technology Building Services Engineering team in Milan. As a key member of our team, you will lead multidisciplinary projects, provide technical guidance, and mentor junior engineers.Key Responsibilities:Act as a key part of...

  • Senior Mechanical Lead

    1 mese fa

    Milano, Lombardia, Italia Https:Www.Energyjobline.ComSitemap A tempo pieno

    At Arup, we are seeking a Senior Mechanical Engineer to join our Science, Industry and Technology Building Services Engineering team in Milan. As a key member of our team, you will lead multidisciplinary projects, providing technical guidance and mentoring to other mechanical engineers.We are looking for a candidate with a strong focus on mission-critical...

  • Senior Electrical Engineer

    2 mesi fa

    Milano, Italia Sicim A tempo pieno

    Company DescriptionSICIM is a Construction Company established in 1962 and offering all types of services related to the installation of pipelines and relevant ancillary facilities for the transmission and distribution of oil, gas, and water on an international basis.PositionSICIM has a position opening as Senior Electrical Engineer to support our...

  • Senior Technical Sales Engineer

    1 mese fa

    Milano, Lombardia, Italia Supermicro A tempo pieno

    About the RoleSupermicro is seeking a highly skilled Senior Technical Sales Engineer to join our team. As a key member of our sales team, you will be responsible for technical sales activities in new and existing opportunities.Key Responsibilities:Work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer...

  • Desktop Support

    6 mesi fa

    Milano, Italia NSC Global A tempo pieno

    Overview: We are looking for an experienced IT Support Engineer, based in Milan, to work as the Personal Technical Assistant to Senior Management. **Responsibilities**: **_ The main skills we are looking for this resource are:_** - Social skills - Ability to work under pressure - Highly decisive person capable of seeking answers when any information is not...

  • Senior Electrical Engineer

    2 mesi fa

    Milano, Italia Sicim A tempo pieno

    Company DescriptionSICIM is a Construction Company established in 1962 and offering all types of services related to the installation of pipelines and relevant ancillary facilities for the transmission and distribution of oil, gas, and water on an international basis.PositionSICIM has a position opening as Senior Electrical Engineer to support our...

  • Technical Sales Support Engineer

    2 settimane fa

    Milano, Italia Page Personnel A tempo pieno

    Inserimento in contesto Multinazionale Opportunità di crescita professionale e di carriera Il nostro clienteSi ricerca un Technical Sales Support Engineer che si occupi del supporto tecnico alla rete commerciale, per Gruppo Multinazionale con filiale nella zona di Gessate.

  • Project Lead Engineer

    4 settimane fa

    Milano, Lombardia, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Project OverviewWe are seeking an experienced Project Lead Engineer to lead our engineering team on low complexity projects.Main ResponsibilitiesEvaluate and select standard techniques and procedures to execute tasks and projects.Act as a design authority for a particular engineering discipline and complete assignments for that discipline.Collaborate with...

  • Technical Writer

    14 ore fa

    Milano, Italia Buscojobs A tempo pieno

    Solo per membri registrati Descrizione del lavoro Per società di progettazione ed engineering evoluto nei settori aeronautico, spaziale, automobilistico, ferroviario e navale siamo alla ricerca di: Posizione: TECHNICAL WRITER / TECHNICAL SUPPORT ENGINEER che dovrà: Modifica e Aggiornamento di Manuali Operativi e Manutentivi relativi al velivoli...