Customer Service Relations Officer

4 settimane fa

Milano, Italia Galileo Global Education A tempo pieno

Customer Service Relations Officer / Headquarters (Temporary) page is loaded Customer Service Relations Officer / Headquarters (Temporary) Apply remote type Remote working allowed locations Milano time type Full time posted on Posted 30+ Days Ago job requisition id R-15233 Reporting to Customer Care Senior Manager the Customer Service Relations Officer is responsible for providing high-quality and efficient customer service to prospects and customers through different channels (phone, email, SMS,
chat, …) both inbound and outbound in order to improve sales results for Istituto Marangoni.
The role will also manage all organizational aspects understanding needs (customers/Company) and applying qualitative standards of product/service stimulating the development of the relationship
key purpose of the role Provides properly, effectively and timely answers to prospects and customers through the different active channels (inbound calls, chat, email, ..) tracking and monitoring activities and results
Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
Create a climate of trust to retain customer loyalty
Run outbound campaigns (mainly through phone calls and emails/SMS) to push sales results
Adopt and comply with the Company standards and procedures
Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level
education & skills Fluency in English and French (mandatory)
At least 3 years of experience in customer service (phone channel inbound and outbound mandatory)
Analytical capabilities potential
Strong communication and listening capabilities
Strong sales and problem-solving approach
Strong team working approach
Able to work under pressure
Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus)
Previous experience in the luxury/fashion industry is a plus
Available to work on shifts (Monday to Sunday opening hours between 8 am and 8 pm)
About UsIstituto Marangoni
Istituto Marangoni was founded in 1935 in Milano as 'Istituto Artistico dell'Abbigliamento Marangoni' and in 2015 it reaches a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai and Miami., the international capitals of fashion, design and luxury. For additional information, visit istitutomarangoni.com .

Why Istituto Marangoni?
As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni's academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.
#J-18808-Ljbffr

  • Customer Service Relations Officer

    2 giorni fa

    Milano, Italia Galileo Global Education A tempo pieno

    Customer Service Relations Officer / Headquarters page is loaded Customer Service Relations Officer / Headquarters Apply remote type Remote working allowed locations Milano time type Full time posted on Posted Yesterday job requisition id R-19784 Reporting to the Senior Customer Service Manager, the Customer Service Relations Officer is responsible for...

  • Supplier Relations Officer

    3 settimane fa

    Milano, Italia Uvet Group A tempo pieno

    Il Gruppo Uvet, leader nella fornitura di servizi e soluzioni innovative per viaggi d’affari, mobility, turismo, incoming, eventi corporate e hôtellerie è alla ricerca di un **Supplier Relations Officer **da inserire presso i nostri uffici di Milano. **Scopo, responsabilità e funzioni della posizione**: Il **Supplier Relations Officer** si occupa della...

  • Customer Service Relations Officer

    5 giorni fa

    Milano, Lombardia, Italia Istituto Marangoni A tempo pieno

    key purpose of the role Act proactively in order to minimize information and tools gaps with the aim of improving the service offered Find effective solutions in managing a complaint or disservice demonstrating the value of the Company Create a climate of trust to retain customer loyalty Adopt and comply to the Company standards and procedures Follow...

  • Customer Service Relations Officer

    5 giorni fa

    Milano, Lombardia, Italia Istituto Marangoni A tempo pieno

    key purpose of the role Act proactively to minimize information and tool gaps to improve the service offered Find effective solutions in managing a complaint or disservice demonstrating the value of the Company Create a climate of trust to retain customer loyalty Adopt and comply with the Company standards and procedures Follow direction, suggestions and...

  • Customer Service Relations Officer

    5 giorni fa

    Milano, Lombardia, Italia Istituto Marangoni A tempo pieno

    chat,) both inbound and outbound in order to improve sales results for Istituto Marangoni.key purpose of the role Act proactively in order to minimize information and tools gaps with the aim of improving the service offered Find effective solutions in managing a complaint or disservice demonstrating the value of the Company Create a climate of trust to...

  • Supplier Relations Officer

    5 giorni fa

    Milano, Lombardia, Italia Uvet Group A tempo pieno

    Il Gruppo Uvet, leader nella fornitura di servizi e soluzioni innovative per viaggi d'affari, mobility, turismo, incoming, eventi corporate e hôtellerie è alla ricerca di un **Supplier Relations Officer **da inserire presso i nostri uffici di Milano.**Scopo, responsabilità e funzioni della posizione**:Il **Supplier Relations Officer** si occupa della...

  • Customer Service Relations Officer

    6 giorni fa

    Milano, Italia Istituto Marangoni A tempo pieno

    **key purpose of the role** - Act proactively to minimize information and tool gaps to improve the service offered - Find effective solutions in managing a complaint or disservice demonstrating the value of the Company - Create a climate of trust to retain customer loyalty - Adopt and comply with the Company standards and procedures - Follow direction,...

  • Customer Service Relation Officer con Inglese

    2 settimane fa

    Milano, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relations Officer

    3 settimane fa

    Milano, Italia Istituto Marangoni A tempo pieno

    **key purpose of the role** - Act proactively in order to minimize information and tools gaps with the aim of improving the service offered - Find effective solutions in managing a complaint or disservice demonstrating the value of the Company - Create a climate of trust to retain customer loyalty - Adopt and comply to the Company standards and procedures -...

  • Customer Service Relations Officer

    3 settimane fa

    Milano, Italia Istituto Marangoni A tempo pieno

    chat,) both inbound and outbound in order to improve sales results for Istituto Marangoni. **key purpose of the role** - Act proactively in order to minimize information and tools gaps with the aim of improving the service offered - Find effective solutions in managing a complaint or disservice demonstrating the value of the Company - Create a climate of...

  • Customer Service Relation Officer con Inglese

    2 mesi fa

    Milano, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relation Officer con Inglese

    3 settimane fa

    Milano, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relation Officer con Inglese

    2 mesi fa

    Milano, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relation Officer con Inglese

    7 ore fa

    Milano, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Guest Relations Officer

    5 giorni fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    Recruitment Days Casa Baglioni Milano Save the dates:Confidenziale 25 26 Ti piacerebbe entrare a far parte della famiglia Baglioni HOTE LS & ResortsPer lopening del nuovissimo Casa Baglioni Siamo alla ricerca di persone con la passione per il mondo dellospitalità e per la cura dei dettagli, desiderosi di offrire un servizio di qualità per la nostra...

  • Customer Service Relation Officer con Inglese

    5 giorni fa

    Milano, Lombardia, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a:**CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.**La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relation Officer con Inglese

    5 giorni fa

    Milano, Lombardia, Italia Orienta A tempo pieno

    Orienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a:**CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.**La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...

  • Customer Service Relations Officer

    4 settimane fa

    Milano, Italia Istituto Marangoni srl A tempo pieno

    As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where...

  • Customer Relations

    5 giorni fa

    Milano, Lombardia, Italia Avis Budget Group A tempo pieno

    AVIS BUDGET GROUP è la multinazionale leader mondiale nel mercato del noleggio auto a breve termine che opera in Italia attraverso 5 leading brands: Avis, Budget, Maggiore, Amico Blu, Morini. L'azienda opera attraverso le stazioni di noleggio, presenti negli aeroporti del territorio nazionale ed in centro città. I nostri team forniscono un servizio al di...

  • Guest Relations Officer

    1 mese fa

    Milano, Italia Baglioni Hotels & Resorts A tempo pieno

    Per il nostro Casa Baglioni , un piccolo gioeiello situato nel quartiere di Brera, dagli spazi e gli ambienti curatissimi che si ispirano all'arte e al Design della Milano anni '60. Siamo alla ricerca di un : Guest Relations Officer Desideri entrare a far parte della squadra? La risorsa si occuperà di : Accoglienza Ospiti all'arrivo prendendosi cura in modo...