Customer Success Manager
4 mesi fa
The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: Be the primary contact and advocate for Docebo customers;Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best-in-class learning programs and strategy;Demonstrate knowledge of business and learning strategy engineering, realization, and optimization - moving from business outcomes into real-life solutions and their successful implementation;Master the Docebo product suite and act as an expert resource for customers on how to configure, leverage, and expand their usage to achieve business outcomes;Manage customer expectations of Docebo products, processes, services, and other resources;Successfully leads deal-related escalations with the support of their direct manager;Work with multiple customer stakeholders and personas including but not limited to LMS administrator/system owner, technical resources, decision makers/executives;Understand, analyse and prioritise business and technical requirements in order to guide customers in how to realise/ implement them within Docebo;Successfully explain/ convey technical concepts to a non technical, business oriented audience comprised of various stakeholders with different backgrounds;Manage account retention and renewal rates for your portfolio of customers, proactively working to avoid downgrade and churn;Collaborate with and leverage internal teams and resources to provide an exceptional Docebo experience for customers;Support the generation of upsell and expansion opportunities from new product feature adoption and user plan upgrades, through insightful discovery of needs, excellent product demonstration and validation of requirements, and positioning of value;Manage a book of business with a growth mindset, demonstrating an understanding of targets, goals, forecasts, and other key business metrics;Leverage the success and value that Docebo provides to secure referrals, case studies, and positive reviews through the Docebo advocacy programs;Actively contribute to the development of the Customer Success Team strategies/ initiatives/ projects for scale, growth, and increased quality of service.Requirements: Minimum of 5 years experience in a customer success role;Fluent Italian and English is a MUST Experience working with B2B accounts in SaaS industry;Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross-sell opportunities;Strong written and oral (live and virtual) communication skills;Able to build relationships and rapport virtually;Ability to handle high-pressure situations and varying work volumes;Ability to autonomously balance time and effort to achieve goals;Strong problem-solving skills;Self-driven and collaborative;Knowledge of HR / LMS technologies is desired;Ability to travel, with notice, up to 25%
#J-18808-Ljbffr
-
Manager, Customer Success
3 mesi fa
Bardi, Italia Docebo A tempo pienoAbout This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...
-
Manager, Customer Success
3 settimane fa
Bardi, Italia Docebo A tempo pienoAbout This Opportunity: The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers.The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...
-
Customer Success Manager
1 mese fa
Bardi, Italia Tn Italy A tempo pienocol-wideJob Description:We'reTD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT...
-
Stage Customer Success
7 giorni fa
Bardi, Italia Metro Italia A tempo pienoDescrizione del lavoro Per la nostra direzione Sales siamo alla ricerca di una/un Stageur Customer Success da inserire nel Team Digital Sales.La risorsa, a supporto del Customer Success Leader, si occuperà di aumentare la partnership dei clienti METRO offrendo soluzioni e servizi innovativi per il cliente Horeca In particolare si occuperà di: supportare...
-
Stage Customer Success
6 giorni fa
Bardi, Italia Metro Logistics A tempo pienoDescrizione dell'aziendaMETRO è un'azienda internazionale leader nel commercio all'ingrosso nel settore HoReCa, specializzata nel servire le esigenze di alberghi, ristoranti e catering, nonché i commercianti indipendenti.Presente in Italia in 16 regioni con circa dipendenti e 49 punti vendita.E tu, hai passione per la ristorazione e l'ospitalità?Ti stiamo...
-
Customer Success Advocate
3 settimane fa
Bardi, Emilia-Romagna, Italia Igenius A tempo pienoAbout the RoleiGenius is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our customer success efforts, you will be responsible for ensuring that every interaction with our customers leaves a lasting positive impression.Key ResponsibilitiesCustomer Engagement: Be the bridge between our company and our valued customers,...
-
Stage Customer Success
6 giorni fa
Bardi, Italia MetroMakro A tempo pienoMETRO è un'azienda internazionale leader nel commercio all'ingrosso nel settore HoReCa, specializzata nel servire le esigenze di alberghi, ristoranti e catering, nonché i commercianti indipendenti. Presente in Italia in 16 regioni con circa 4.000 dipendenti e 49 punti vendita. E tu, hai passione per la ristorazione e l'ospitalità? Ti stiamo...
-
Customer Success Engineer
1 mese fa
Bardi, Italia Igenius A tempo pienoiGenius is seeking a dynamic Customer Success Engineer, passionate about helping customers succeed with our product.In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression.The profile will report directly to the Head of Go to Market and Customer Success.Join us in...
-
Customer Success Engineer
2 settimane fa
Bardi, Italia Igenius A tempo pienoiGenius is seeking a dynamic Customer Success Engineer, passionate about helping customers succeed with our product. In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression. The profile will report directly to the Head of Go to Market and Customer Success.Join us in...
-
Technical Consultant, Customer Success
1 mese fa
Bardi, Italia Centric Software A tempo pienoProfessional Services - North Italy, Remote, Italy - Full Time We are looking for a Technical Consultant to join our team at a dynamic, high growth B2B technology company!Centric Software specializes in technology innovations for fashion, Retail, Apparel Footwear Industry, fast moving consumer goods (FMCG) and High-Fashion market outdoor to help them design,...
-
Technical Consultant, Customer Success
2 settimane fa
Bardi, Italia Centric Software A tempo pienoProfessional Services - North Italy, Remote, Italy - Full Time We are looking for a "Technical Consultant" to join our team at a dynamic, high growth B2B technology company! Centric Software specializes in technology innovations for fashion, Retail, Apparel & Footwear Industry, fast moving consumer goods (FMCG) and High-Fashion market outdoor to help them...
-
Client Success Manager EMEA
2 settimane fa
Bardi, Emilia-Romagna, Italia Live Story A tempo pieno{"h1": "Unlock Your Potential with Live Story", "p": "At Live Story, we're revolutionizing the way companies create and publish online experiences. As our Client Success Manager, you'll play a crucial role in helping us achieve our mission of making web experience management a breeze.**Key Responsibilities:*** Support our Head of Success Management in...
-
Senior Customer Growth Manager
3 settimane fa
Bardi, Emilia-Romagna, Italia Opentext A tempo pienoAbout the RoleAs a Senior Customer Growth Manager at OpenText, you will play a critical role in driving revenue growth and customer satisfaction. This is a hybrid position that requires a unique blend of sales, customer success, and strategic account management skills.Key ResponsibilitiesDevelop and strengthen strategic relationships with assigned accounts...
-
Senior Customer Growth Manager
3 settimane fa
Bardi, Emilia-Romagna, Italia Opentext A tempo pienoAbout the RoleAs a Senior Customer Growth Manager at OpenText, you will play a critical role in driving revenue growth and customer satisfaction. This is a hybrid position that requires a unique blend of sales, customer success, and strategic account management skills.Key ResponsibilitiesDevelop and strengthen strategic relationships with assigned accounts...
-
Customer Success Specialist
2 settimane fa
Bardi, Italia Metro Italia A tempo pienoDescrizione del lavoroOBIETTIVISupportare i clienti Metro che hanno acquistato un prodotto digitale Dish (Starter, Reservation, Order, POS, PAY) aiutandoli ad utilizzare al meglio lo strumento e mantenendo basso il tasso di abbandono (churn rate).PRINCIPALI ATTIVITA'Gestisce la lista di clienti Dish assegnata: il Customer Success Specialist contatta...
-
Client Success Manager
1 mese fa
Bardi, Italia Esw A tempo pienoThe Opportunity Our purpose is clear: to create meaningful moments between people and the brands they love.We empower brands to expand their global reach to over 260 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide.Through our comprehensive integration solutions, we provide a complete international checkout experience,...
-
Customer Manager
4 mesi fa
Bardi, Italia Lactalis Italia Srl A tempo pienoGruppo Lactalis Italia è alla ricerca di di un/a Customer Manager da inserire nella BU MEAT all'interno della Direzione Commerciale.La risorsa, riportando al Customer Team Manager Field, avrà le seguenti responsabilità: Sviluppare la migliore strategia commerciale per i clienti in portafoglio nel rispetto delle politiche commerciali concordate e in...
-
Customer Manager
4 mesi fa
Bardi, Italia Lactalis Italia Srl A tempo pienoGruppo Lactalis Italia è alla ricerca di di un/a Customer Manager da inserire nella BU MEAT all'interno della Direzione Commerciale.La risorsa, riportando al Customer Team Manager Field, avrà le seguenti responsabilità:Sviluppare la migliore strategia commerciale per i clienti in portafoglio nel rispetto delle politiche commerciali concordate e in...
-
Customer Manager
2 settimane fa
Bardi, Italia Gruppo Lactalis Italia A tempo pienoGruppo Lactalis Italia è alla ricerca di un/a Customer Manager da inserire nella BU MEAT all'interno della Direzione Commerciale.La risorsa, riportando al Customer Team Manager Field, avrà le seguenti responsabilità:Sviluppare la migliore strategia commerciale per i clienti in portafoglio nel rispetto delle politiche commerciali concordate e in coerenza...
-
Customer Success Specialist
2 settimane fa
Bardi, Italia Metro Italia A tempo pienoDescrizione del lavoroOBIETTIVISupportare i clienti Metro che hanno acquistato un prodotto digitale Dish (Starter, Reservation, Order, POS, PAY) aiutandoli ad utilizzare al meglio lo strumento e mantenendo basso il tasso di abbandono (churn rate).PRINCIPALI ATTIVITA' Gestisce la lista di clienti Dish assegnata: il Customer Success Specialist contatta...