Customer Success Engineer

3 settimane fa

Bardi, Italia Igenius A tempo pieno

iGenius is seeking a dynamic Customer Success Engineer, passionate about helping customers succeed with our product.
In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression.
The profile will report directly to the Head of Go to Market and Customer Success.
Join us in delivering exceptional customer experiences and driving long-term customer satisfaction and loyalty.
Job Responsibilities Be the bridge between our company and our valued customers, nurturing strong connections to minimize churn and amplify the value they derive from our products.
Elevate our brand by consistently delivering exceptional customer experiences.
Every interaction is an opportunity to showcase the value we bring to our customers' businesses.
Expertise related to Business Intelligence solutions, reporting and data visualization is highly appreciated.
Actively listen to customer feedback, turning their complaints and concerns into opportunities for improvement.
Your insights will drive enhancements to our products and services, ensuring we exceed customer expectations.
Keep our clients engaged and enthusiastic about our products, fostering regular usage and maximizing the benefits they receive.
Lead the charge in ensuring smooth transitions for our clients by conducting comprehensive onboarding sessions and training programs.
Your guidance will pave the way for successful adoption and implementation of our cutting-edge SaaS tech products.
Collaborate closely with our Sales team to craft compelling and tailored demos that showcase the full potential of our products.
Your demos will be a key asset in driving sales and demonstrating the value we deliver.
Work hand-in-hand with internal teams, including Sales, Product, and Marketing, to provide seamless client experiences.
Your ability to collaborate effectively will ensure swift resolution of any customer-related issues and maintain our reputation for outstanding service.
Requirements What you have Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required.
Strong technical aptitude with a solid understanding of software development, cloud computing, networking, and database technologies.
Proficiency in programming languages such as Python, Java, or JavaScript is highly desirable.
A customer-centric mindset with the ability to empathize with customers, understand their needs, and advocate for their interests within the organization.
Proven ability to analyze complex technical issues, troubleshoot problems, and develop effective solutions.
Must be able to think critically and creatively to resolve customer challenges in a timely manner.
Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and understandable manner.
Strong project management skills with the ability to manage multiple customer engagements simultaneously.
Must be able to prioritize tasks, set clear expectations, and meet deadlines while maintaining a high level of quality and customer satisfaction.
Ability to work effectively within cross-functional teams.
Flexibility and adaptability to work in a fast-paced and rapidly changing environment.
A patient and empathetic approach to customer interactions, particularly when dealing with challenging situations or frustrated customers.
Commitment to continuous learning and professional development.
Must stay updated on industry trends, best practices, and emerging technologies related to customer success and technical support.
Benefits Learning Friday.
If our team members know more, so do we.
That's why we give everyone a training budget that they can spend on books, online courses or other training materials.
Smart Working.
Trains can be a drag, you can save some commuting time by working from home.
Salary is based on experience, and topped up with other bonuses.
About iGenius Established in 2016 by Uljan Sharka, iGenius is an AI company on a mission to humanize and democratize business data with Crystal, our proprietary GPT for numbers platform.
Crystal takes a human-first approach that enables business users to have high value conversations with data, all in an easy to use intuitive platform.
By combining data science, machine learning and conversational AI, Crystal becomes a private AI brain for business data, providing organizations with instant, safe and relevant data insights leading to faster and better decision making and business growth.
iGenius announced the partnership with Cineca to create the first Italian Foundational Large Language Model to help companies and Public Administration leverage the benefits of Generative Artificial Intelligence.
With this collaboration, iGenius and Cineca are committed to shaping the future of Artificial Intelligence, giving Italy a leading perspective in the field of highly advanced technology.
With a strong global presence, iGenius operates in 4 countries with offices in New York and Milan, the company headquarters.
The team counts +100 talented international professionals, highly skilled in AI, machine learning, data science, and software engineering.
#J-18808-Ljbffr

  • Manager, Customer Success

    2 mesi fa

    Bardi, Italia Docebo A tempo pieno

    About This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...

  • Manager, Customer Success

    2 mesi fa

    Bardi, Italia Docebo A tempo pieno

    Hey you!   Want to work for one of the fastest growing SaaS companies in the world?We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously...

  • Customer Success Advocate

    2 giorni fa

    Bardi, Emilia-Romagna, Italia Igenius A tempo pieno

    About the RoleiGenius is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our customer success efforts, you will be responsible for ensuring that every interaction with our customers leaves a lasting positive impression.Key ResponsibilitiesCustomer Engagement: Be the bridge between our company and our valued customers,...

  • Customer Success Manager

    3 mesi fa

    Bardi, Italia Td Synnex A tempo pieno

    We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem.We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world.We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate...

  • Customer Success Manager

    2 settimane fa

    Bardi, Italia Tn Italy A tempo pieno

    col-wideJob Description:We'reTD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT...

  • Manager, Customer Success

    1 mese fa

    Bardi, Italia Docebo A tempo pieno

    Hey you! Want to work for one of the fastest growing SaaS companies in the world?We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously...

  • Manager, Customer Success

    4 settimane fa

    Bardi, Italia Docebo A tempo pieno

    Hey you! Want to work for one of the fastest growing SaaS companies in the world?We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously...

  • Manager, Customer Success

    1 mese fa

    Bardi, Italia Docebo A tempo pieno

    About This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers.The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...

  • Customer Success Manager Aws

    1 mese fa

    Bardi, Italia Td Synnex A tempo pieno

    We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem.We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world.We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate...

  • Customer Success Manager

    2 mesi fa

    Bardi, Italia Omnic A tempo pieno

    This is a full-time, on-site (Cassina De' Pecchi) role as a Customer Success Manager (CMS) located in Milan. As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.Main ResponsibilitiesRelationship and Client/Partner ManagementBuild and maintain strong relationships with key...

  • Electronics Customer Quality Engineer

    2 settimane fa

    Bardi, Italia Randstad A tempo pieno

    Randstad HR Solutions, per importante azienda metalmeccanica operante nel settore Automotive, ricerca un Electronics Customer Quality Engineer.La risorsa selezionata, inserita presso l'HQ situato nel cremasco, avrà la possibilità di: Collaborare con team interdisciplinari in un contesto internazionale; Impegnarsi in progetti focalizzati su soluzioni...

  • Electronics Customer Quality Engineer

    6 giorni fa

    Bardi, Italia Randstad Italia Spa A tempo pieno

    Randstad HR Solutions, per importante azienda metalmeccanica operante nel settore Automotive, ricerca un Electronics Customer Quality Engineer.Responsabilità La risorsa selezionata, inserita presso l?HQ situato nel cremasco, avrà la possibilità di: - Collaborare con team interdisciplinari in un contesto internazionale; - Impegnarsi in progetti focalizzati...

  • Customer Success Specialist

    2 mesi fa

    Bardi, Italia MetroMakro A tempo pieno

    Descrizione del lavoroOBIETTIVISupportare i clienti Metro che hanno acquistato un prodotto digitale Dish (Starter, Reservation, Order, POS, PAY) aiutandoli ad utilizzare al meglio lo strumento e mantenendo basso il tasso di abbandono (churn rate).PRINCIPALI ATTIVITA'Gestisce la lista di clienti Dish assegnata: il Customer Success Specialist contatta...

  • Customer Success Specialist

    2 mesi fa

    Bardi, Italia Metro Italia A tempo pieno

    Descrizione del lavoro OBIETTIVI Supportare i clienti Metro che hanno acquistato un prodotto digitale Dish (Starter, Reservation, Order, POS, PAY) aiutandoli ad utilizzare al meglio lo strumento e mantenendo basso il tasso di abbandono (churn rate).  PRINCIPALI ATTIVITA' Gestisce la lista di clienti Dish assegnata : il Customer Success Specialist contatta...

  • Technical Consultant, Customer Success

    2 settimane fa

    Bardi, Italia Centric Software A tempo pieno

    Professional Services - North Italy, Remote, Italy - Full Time We are looking for a Technical Consultant to join our team at a dynamic, high growth B2B technology company!Centric Software specializes in technology innovations for fashion, Retail, Apparel Footwear Industry, fast moving consumer goods (FMCG) and High-Fashion market outdoor to help them design,...

  • Technical Consultant, Customer Success

    3 settimane fa

    Bardi, Italia Centric Software A tempo pieno

    Professional Services - North Italy, Remote, Italy - Full TimeWe are looking for a Technical Consultant to join our team at a dynamic, high growth B2B technology company! Centric Software specializes in technology innovations for fashion, Retail, Apparel & Footwear Industry, fast moving consumer goods (FMCG) and High-Fashion market outdoor to help them...

  • Customer Success Specialist

    3 settimane fa

    Bardi, Italia Metro Italia A tempo pieno

    Descrizione del lavoroOBIETTIVISupportare i clienti Metro che hanno acquistato un prodotto digitale Dish (Starter, Reservation, Order, POS, PAY) aiutandoli ad utilizzare al meglio lo strumento e mantenendo basso il tasso di abbandono (churn rate).PRINCIPALI ATTIVITA'Gestisce la lista di clienti Dish assegnata : il Customer Success Specialist contatta...

  • Customer Success Specialist

    4 settimane fa

    Bardi, Italia Lavoropiù A tempo pieno

    Farmapiù, divisione specialistica del gruppo Lavoropiù Spa, ricerca un/una Customer Success Specialist per azienda leader in soluzioni di convalida e monitoraggio ambientale per le aziende life scienze e alimentari, sita in zona Pero (MI).La risorsa avr le seguenti responsabilit : - Gestire le richieste di assistenza in entrata in modo tempestivo e...

  • Customer Support Engineer

    4 settimane fa

    Bardi, Italia Kla A tempo pieno

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.KLA invents...

  • Customer Quality Engineer

    2 mesi fa

    Bardi, Italia Robert Bosch A tempo pieno

    Company DescriptionAt Bosch, we care; for you, our business, and ourenvironment.Let's turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity...