Director Of Operations

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose

Strategic role leading overall manufacturing operations for assigned facilities. Maintain an operational capability to enable MillerKnoll to deliver customer orders reliably on the designated lead times throughout the Region. Work closely with the commercial team in the region to determine and deliver the most appropriate business model and the team structure required for a stable ordering and fulfillment process to support the key strategic growth planned for the region. Personally lead strategic projects such as restructuring, ERP implementation, and new product introductions. Coach the team of direct reports to manage the day-to-day but step in when needed to support.

Key deliverables

Deliver a safety culture which ensures high levels of employee engagement, addresses risks, and strives towards an accident-free environment. Ensure compliance with Company health and safety standards.
Maintain standards of housekeeping throughout the premises which reflects the highest standards of professionalism.
Ensure the plants achieve exceptional levels of customer service and delivery reliability with highly variable demand patterns and product variations meeting customer order requirements.
Ensure all products are consistently manufactured to company quality standards and that all operating procedures are complete, accurate, and conform to ISO9002.
Manage the performance of the supply base to meet current and future business needs. Work with global supply locations to establish predictable supply to support lead times.
Support other regions with their future and current sourcing requirements.
Implement, support, and develop an MKPS culture as the MillerKnoll operating system to reduce associates' struggles, improve processes, capacity, and quality at the lowest cost.
Achieve exceptional levels of employee engagement through regular and open communication, two-way feedback at all levels, and an environment where issues can be openly raised and positively received at all levels of leadership.
Ensure the Operational team supports both existing and future operational requirements. Ensure that all acquisitions, strategic projects, and facility changes are implemented smoothly and achieve business requirements.
Manage the appropriate business systems to support our business processes and ensure compliance with legal and MillerKnoll policies.
Recruit staff of the correct caliber. Ensure new team members are fully inducted and develop training plans for all staff. Coach and develop the skills, techniques, and experience of all team members. Build development plans to ensure career success; participate in succession planning activities.
Understand the commercial aspects relating to the business and act as a member of the management team in implementing strategic plans and objectives for the function that will enable the business plan to be achieved.
Develop and manage a strong operational leadership team who are customer-focused and able to work within both local legal requirements and MillerKnoll company culture.
Participate in the development of corporate manufacturing strategies and develop a plant-specific strategy to align.
Ensure that objectives are achieved on a timely basis at the lowest cost (within financial resources), while maintaining quality requirements.
Achieve target levels demonstrated by data on the following key performance measures:
Safety
Quality
Reliability
Cost
Employee engagement
Regional Sales growth
Margin improvement
Performs Additional Responsibilities As Requested To Achieve Business Objectives

Resource management

Financial:
Labour and Expense budgets
Human:
Responsible for manufacturing and operational teams
Work with cross-functional teams throughout the region and globally.
Work globally to leverage resources as appropriate including lean specialists, supply chain management.
Contacts and relationships

Internal contacts:
Reports to the VP – International Operations
Frequent contact with the commercial VPs and Sales Teams in the region
Frequent contact with other MillerKnoll departments globally for leverage of resources.
External contacts:
Customers and dealers in support of sales or service activity
Suppliers of material, equipment, and services.
Person profile

Education And Experience

Essential:
Degree Level Qualification, preferably in a technical discipline
Minimum of 15 years leadership experience in an operations/logistics/supply chain/customer service environment
Committed to and able to demonstrate being passionate about process improvement and delivery of excellent customer service
Experience of operations in EMEA, USA or Europe
Competences

Essential:
Able to develop and implement effective strategies and processes
Able to manage projects in a structured way to meet cost and time objectives
Able to motivate and lead a team of people effectively
Able to effectively present information in verbal and written form
Able to handle difficult people issues in a sensitive, fair, and consistent manner
Able to demonstrate a case using data
Able to conduct business using appropriate electronic systems and IT packages
Cultural awareness and sensitivity
Fluent verbal and written English
Characteristics

Essential:
Excellent interpersonal and leadership skills particularly communicating with team members across cultures and functions
High level of drive, initiative, and assertiveness
Seeks to achieve results through others
Innovative and creative in devising solutions to problems and selling them to other members of the team
Able to implement change and adapt to meet new challenges
Able to work under pressure
Flexible and able to travel occasionally
Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at ******.
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