Technical Field Super Sport Cars

20 ore fa

Sant'Agata Bolognese, Italia Automobili Lamborghini A tempo pieno

**Marketing & Sales**:
**About us**
At **Automobili Lamborghini** we constantly work to intercept and spread the uniqueness of each member of the team, aware of the richness that comes from the meeting and exchange of differences. We give great value to time, so we offer you a flexible way of working that meets your daily needs, so as to dedicate important moments of your life to yourself and the people you love.
We are looking for people who want to stand out in a place that makes no distinction of gender, age or culture, working every day to value fragilities as an authentic gift.
We are proud to be certified Top Employer because at the core of our actions we put people and their personal and professional growth. Our main challenge is to contribute to the construction of a future-proof society, which is why we have made sustainability our mantra. From your first day in the company, you will have the opportunity to see the results of your commitment, leaving an impact that really has an effect.
We are looking for authentic, brave people, eager to go beyond their limits. In our team you will have the opportunity to trace your path and be its driver, anticipating the times and indicating the route. Not only tasks and goals, but singular people and stories that mix, adding their own color to an iconic Brand: Lamborghini.
**About the job**
Are you eager to take a new opportunity?
Are you looking for a challenging and dynamic environment where to build your professional career?
We are looking for a **Technical Field Super Sport Cars **to join our headquarters at Sant'Agata Bolognese (BO), reporting directly to the **Head of Service** and functionally to the **Technical Support Coordinator.**
You will be responsible to ensure help desk service to Dealers, through the regionals first level technical support teams, by respecting the targets of time defined to close the tickets.
You will be responsible to ensure cooperation with local flying doctors, internal workshop and Functions to solve issues emerging from field.
Your main activities will be:
- Reporting the TOP field problems
- Regular meeting Schadenstisch (Problem Solving meetings) on new problem topics
- Following analysis activities within dedicated task force groups
- Coordinating analysis activities within After Sales
- Coordinating dealers on-site analysis together with the flying doctor for TOP and critical field problems
- Coordinating technical support front office (second level support)
- Cooperating with customer care for critical customer cases
- Service campaign analysis and monitoring of the implementation within target times
**About you**
- University Master's degree in Engineering
- At least 3-5 years' experience in Automotive in After Sales Technical Support or Help Desk and/or Industrial or Field Quality
- Technical Knowledge
- Fluent English, Italian and German will be considered a plus
- Analysis and problem solving
- Initiative and pro-active attitude
- Results Orientation
**What we offer**
- Flexible working
- Holistic Well-Being program
- Parenthood program
- Specific job posting for internal employees
- Access to qualified Learning paths
- Development programs

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